How Young Entrepreneur Raj Singh Used Artificial Intelligence To Change The Customer Service World

Raj Singh is a Los Angeles-based entrepreneur and product design expert. In 2011, after a creating and growing a series of previous companies to seven-figure valuations, the energetic and personable Singh founded his current company, Go Moment, which, Singh says, is dedicated to making customer service instant and unforgettable." Go Moment's platform, Ivy, is the world's leading automated customer service platform for hotels. By making use of Watson artificial intelligence (yes, that Watson, IBM's famously inhuman Jeopardy champion), Ivy is able to automatically correspond with and engage hotel guests and intelligently responds to guest inquiries and concerns via mobile messaging, in real time. Under Singh's leadership, the Ivy platform has been adopted by hundreds of hotels and casino properties nationwide-including well-known 4- and 5-star properties-and is available to assist literally millions of guests.