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McDonald's ends AI drive-thru trial as fast-food industry tests automation

The Guardian

McDonald's is ending its test of employing artificial intelligence chatbots at drive-thrus, raising questions over the fast food industry's rush to roll out the technology. The world's largest burger chain will remove automated AI-based order systems from over 100 locations around the US. The systems, which featured an AI voice responding to customer orders, had been tested as part of a deal between McDonald's and IBM that began in 2021. McDonald's gave no public reason for ending its test run, according to Restaurant Business, telling franchises that it would shut down the technology on 26 July. A spokesperson for McDonald's told the publication that it would decide its plans for automated orders by the end of the year, but stressed that "a voice-ordering solution for drive-thru will be part of our restaurants' future".


Complete document automation – increasingly business critical

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Much has been written about the importance of internal document digitisation and automation with the significant improvement in operational efficiencies it brings to organisations worldwide. The last few years has seen it quickly cement itself as vital for business efficiencies, productivity, and the knock-on effect of this on a business's bottom line. The automation of internal processes and operations is vital. However, we need to pay cognizance to the equal importance of ensuring that these same efficiencies are implemented across both inbound and outbound documents and processes. Manually retrieving data from inbound documents and entering it into your company's ERP system can be tedious and time-consuming.


100%OFF Coupon

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This courses will teach you How to Build a Complete Restaurant Chatbot Using PHP & Javascript. The good news about this course is that you do not need advanced knowledge in PHP or Javascript, all you need is just simple knowledge of how to create simple PHP functions/scripts. Being able to create real-world web applications on your own is so important if you want to take your web development skills to the next level and specialize in web app development. Moreover, this course gives you the opportunity to accomplish that by honing in on The logic of building a complete restaurant chatbot using PHP & Javascript. By the end of this course you will have built a chatbot using PHP & Javascript programming languages that is capable of displaying food menu to customer and taking users orders.


Learning to Minimize Cost-to-Serve for Multi-Node Multi-Product Order Fulfilment in Electronic Commerce

Pathakota, Pranavi, Zaid, Kunwar, Dhara, Anulekha, Meisheri, Hardik, Souza, Shaun D, Shah, Dheeraj, Khadilkar, Harshad

arXiv.org Artificial Intelligence

We describe a novel decision-making problem developed in response to the demands of retail electronic commerce (e-commerce). While working with logistics and retail industry business collaborators, we found that the cost of delivery of products from the most opportune node in the supply chain (a quantity called the cost-to-serve or CTS) is a key challenge. The large scale, high stochasticity, and large geographical spread of e-commerce supply chains make this setting ideal for a carefully designed data-driven decision-making algorithm. In this preliminary work, we focus on the specific subproblem of delivering multiple products in arbitrary quantities from any warehouse to multiple customers in each time period. We compare the relative performance and computational efficiency of several baselines, including heuristics and mixed-integer linear programming. We show that a reinforcement learning based algorithm is competitive with these policies, with the potential of efficient scale-up in the real world.


Robots: stealing our jobs or solving labour shortages?

The Guardian

As the coronavirus pandemic enveloped the world last year, businesses increasingly turned to automation in order to address rapidly changing conditions. Floor-cleaning and microbe-zapping disinfecting robots were introduced in hospitals, supermarkets and other environments. Some enterprises found that, given the new emphasis on hygiene and social distancing, robotic operations offered a marketing advantage. The American fast food chain White Castle began using hamburger-cooking robots in an effort to create "an avenue for reduced human contact with food during the cooking process". With the worst days of the pandemic hopefully now behind us, the jobs story has turned out to be unexpectedly complicated. While overall unemployment rates remain elevated, both the US and the UK are experiencing widespread worker shortages, focused especially in those occupations that tend to offer gruelling work conditions and relatively low pay.


How AI Chatbots are boosting the logistics and supply chain Industry 2021

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Chatbots in logistics: Chatbots have emerged as one of the main tools to ease communication and management for organizations of various verticals. Experts predict that 85% of all customer interactions are going to be handled without any human involvement. As various industries are leveraging chatbots, the logistics and supply chain business has also found ample use of this result-driven technology. In the following article, we will explore more about how chatbots in logistics help supply chain and transportation to offer a better service and enhance customer experience. Chatbots go above and beyond to ensure optimum customer service.


Workload Prediction of Business Processes -- An Approach Based on Process Mining and Recurrent Neural Networks

Albertetti, Fabrizio, Ghorbel, Hatem

arXiv.org Artificial Intelligence

Recent advances in the interconnectedness and digitization of industrial machines, known as Industry 4.0, pave the way for new analytical techniques. Indeed, the availability and the richness of production-related data enables new data-driven methods. In this paper, we propose a process mining approach augmented with artificial intelligence that (1) reconstructs the historical workload of a company and (2) predicts the workload using neural networks. Our method relies on logs, representing the history of business processes related to manufacturing. These logs are used to quantify the supply and demand and are fed into a recurrent neural network model to predict customer orders. The corresponding activities to fulfill these orders are then sampled from history with a replay mechanism, based on criteria such as trace frequency and activities similarity. An evaluation and illustration of the method is performed on the administrative processes of Heraeus Materials SA. The workload prediction on a one-year test set achieves an MAPE score of 19% for a one-week forecast. The case study suggests a reasonable accuracy and confirms that a good understanding of the historical workload combined to articulated predictions are of great help for supporting management decisions and can decrease costs with better resources planning on a medium-term level.


Integration of returns and decomposition of customer orders in e-commerce warehouses

Schrotenboer, Albert H., Wruck, Susanne, Vis, Iris F. A., Roodbergen, Kees Jan

arXiv.org Artificial Intelligence

In picker-to-parts warehouses, order picking is a cost- and labor-intensive operation that must be designed efficiently. It comprises the construction of order batches and the associated order picker routes, and the assignment and sequencing of those batches to multiple order pickers. The ever-increasing competitiveness among e-commerce companies has made the joint optimization of this order picking process inevitable. Inspired by the large number of product returns and the many but small-sized customer orders, we address a new integrated order picking process problem. We integrate the restocking of returned products into regular order picking routes and we allow for the decomposition of customer orders so that multiple batches may contain products from the same customer order. We thereby generalize the existing models on order picking processing. We provide Mixed Integer Programming (MIP) formulations and a tailored adaptive large neighborhood search heuristic that, amongst others, exploits these MIPs. We propose a new set of practically-sized benchmark instances, consisting of up to 5547 to be picked products and 2491 to be restocked products. On those large-scale instances, we show that integrating the restocking of returned products into regular order picker routes results in cost-savings of 10 to 15%. Allowing for the decomposition of the customer orders' products results in cost savings of up to 44% compared to not allowing this. Finally, we show that on average cost-savings of 17.4% can be obtained by using our ALNS instead of heuristics typically used in practice.


Robot Restaurants: The Good Versus the Gimmicks

WSJ.com: WSJD - Technology

The Verdict: The human chefs hired to consult on the menu at Creator seem almost superfluous; their powerful and pungent house sauces overshadow the excellent grass-fed patty, which is ground to order, loosely packed and expertly seared by the machine. With its copper conveyor belts, sculptural blond wooden base and glass tubes stacked with fresh buns and gleaming produce, the burger bot is a marvel of engineering and aesthetics capable of churning out 120 burgers an hour. The room is clean and bright; the sourcing of ingredients is aggressively local. But the real promise of Creator is its value proposition: At $6 a pop, it offers a truly great burger at a fast-food price. The Experience: The first robot-staffed bar in the world, inside the Miracle Mile Shops on the Las Vegas Strip, is a twinkly-lit, garage-chic space.


Fashion retailer credits record online holiday sales to AI

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The use of artificial intelligence has given Charlotte Russe an important competitive edge. With its online and mobile shopping communities growing larger and their expectations for flawless services increasing, the apparel retailer turned to IBM to prepare for the busy and critical 2016, five-day holiday shopping season kick-off. To get a jump start, Charlotte Russe launched IBM's Watson Customer Engagement solutions in seven months. And the technology immediately gave the retailer a wake-up call. Following deployment, the Charlotte Russe team analyzed its initial sales and transactions projections for the holidays with output from Watson.