When Mike Koval, the police chief of Madison, Wisconsin, abruptly resigned on a Sunday in September 2019, the community's relationship with its men and women in blue was already strained. Use-of-force issues hung over the department after the killing of a Black teenager in 2015. Then, months before Koval left, another Black teenager, in the middle of a mental health crisis, was beaten on the head by an officer while being restrained by three others. The process of selecting a new police chief followed a standard formula. A five-person team of mayor-appointed, city-council-approved commissioners would make the ultimate decision, allowing for public comment beforehand.