Deploying language models (LMs) in customer-facing speech applications requires conversational fluency and adherence to specific stylistic guidelines. This can be challenging to achieve reliably using complex system prompts due to issues like instruction following limitations and in-context bias. This study investigates the effectiveness of fine-tuning versus system prompting for aligning LMs with a specific behavioral target: responding in a natural, conversational tone suitable for voice interactions. We fine-tuned a small, open-weights model (`Llama3.2-1B-Instruct`) using Low-Rank Adaptation (LoRA) on a synthetically generated dataset derived from Wikipedia. Additionally, we fine-tuned two closed-source models (`gpt-4o-mini`, `gpt-4.1-mini`). Our results demonstrate that fine-tuning outperformed system prompting, achieving a high percentage of conversational responses, even when trained on only 100 data samples. Semantic similarity analysis confirmed that fine-tuning did not degrade content quality. Interestingly, fine-tuning with 8-bit integer quantization converged faster towards the target style than using bfloat16 precision, potentially due to implicit regularization effects. We conclude that fine-tuning small, open-weights LMs on simulated data is a highly effective and data-efficient method for instilling specific stylistic behaviors, offering a preferable alternative to complex system prompting for practical applications requiring nuanced response styles.

This study is among the first to develop different prototypes of generative AI (GenAI) chatbots powered by GPT 4 to communicate hurricane preparedness information to diverse residents. Drawing from the Computers Are Social Actors (CASA) paradigm and the literature on disaster vulnerability and cultural tailoring, this study conducted a between-subjects experiment with 441 Black, Hispanic, and Caucasian residents of Florida. A computational analysis of chat logs (N = 7,848) shows that anthropomorphism and personalization are key communication topics in GenAI chatbot-user interactions. SEM results (N = 441) suggest that GenAI chatbots varying in tone formality and cultural tailoring significantly predict bot perceptions and, subsequently, hurricane preparedness outcomes. These results highlight the potential of using GenAI chatbots to improve diverse communities' disaster preparedness.

Conversational tones -- the manners and attitudes in which speakers communicate -- are essential to effective communication. Amidst the increasing popularization of Large Language Models (LLMs) over recent years, it becomes necessary to characterize the divergences in their conversational tones relative to humans. However, existing investigations of conversational modalities rely on pre-existing taxonomies or text corpora, which suffer from experimenter bias and may not be representative of real-world distributions for the studies' psycholinguistic domains. Inspired by methods from cognitive science, we propose an iterative method for simultaneously eliciting conversational tones and sentences, where participants alternate between two tasks: (1) one participant identifies the tone of a given sentence and (2) a different participant generates a sentence based on that tone. We run 100 iterations of this process with human participants and GPT-4, then obtain a dataset of sentences and frequent conversational tones. In an additional experiment, humans and GPT-4 annotated all sentences with all tones. With data from 1,339 human participants, 33,370 human judgments, and 29,900 GPT-4 queries, we show how our approach can be used to create an interpretable geometric representation of relations between conversational tones in humans and GPT-4. This work demonstrates how combining ideas from machine learning and cognitive science can address challenges in human-computer interactions.

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