Conversational AI is constantly evolving with extensive research leading to new language models due to the ever-increasing adoption of this technology within companies. We caught up with experts from Peakon, A Workday Company, Vodafone and Admiral group Plc to find out more about what they predict the conversational AI trends will be in 2023. It is difficult to zero in on a single trend as there are multiple lines of thoughts around the current state of conversational AI technology that are quite relevant given the adoption rate of the technology today and the media frenzy around this topic. Want to learn more about the top Conversational AI trends this year? All of these experts will be presenting at the Conversational AI Summit on 16-17 May in London! The summit will host a number of deep dive sessions with interactive sessions, and allow for networking opportunities with like-minded individuals.

"I'm extremely excited about the future of the intersection between conversational AI and the multitude of platforms that are being developed around these capabilities," said Linden Hillebrand, VP Global Customer Success and Support at Cloudera during his opening remarks at the Transform 2020 Conversational AI Summit. Over the course of the day tech giants from Adobe and Capital One to Google, Amazon, and Twitter spoke about how they're using conversational AI to solve problems for their businesses in new and innovative ways. The technology is being leveraged for both text chatbots and the NLP-powered voice assistants that are increasingly able to understand intent and offer a seamless, personalized user experience, helping automate the majority of customer interactions. But in most sessions, panelists emphasized that implementing these AI technologies also means tackling some of the bigger picture issues, including fairness, explainability, and elimination of bias. Data company Cloudera had a head start in developing a conversational AI platform: the vast data sets they had stored from past customer issues and solutions.