If you are looking for an answer to the question What is Artificial Intelligence? and you only have a minute, then here's the definition the Association for the Advancement of Artificial Intelligence offers on its home page: "the scientific understanding of the mechanisms underlying thought and intelligent behavior and their embodiment in machines."
However, if you are fortunate enough to have more than a minute, then please get ready to embark upon an exciting journey exploring AI (but beware, it could last a lifetime) …
Clinc, a four-year-old conversational AI startup, is teaming up with Ford to power voice recognition in the Detroit automaker's cars. The two companies announced the collaboration today during the Detroit Auto Show, at a panel hosted by Inforum about machine learning and the future of in-vehicle technology. According to Clinc CEO Dr. Jason Mars, the Ann Arbor company's automotive platform, which was announced in September 2018, is enabling drivers and passengers to control vehicle systems using natural language in Ford's connected car lab. They can make verbal requests to turn up the air conditioning, adjust cruise control, and check fuel mileage, or ask if there's enough gas for a trip to a specific address. "What we found in our collaboration with Ford is that when you bring in a conversational experience that allows you to talk to your car naturally, it improves the lives of people driving those cars," Mars said.
AI gets warm and fuzzy. Conversational AI is fast becoming a fact of life; already, 20% of U.S. adults have access to smart speakers in their homes. Google Assistant's new "polite mode" even uses positive reinforcement to encourage the use of "please" and "thank you." In 2019, we'll see a breakout year for AI chatbots in customer service. When it comes to online commerce, chatbots and conversational agents have already begun to feel as natural as chatting with a human.
I'm not sure why, but I think it's the random nature of conversation. If it's a work thing then the conversation is likely to be constrained by the context. So, if I'm speaking at an AI event, about say automating dialogue, then I'm okay… Chances are people will want to talk about something I have a view on. But at a party, all hell can break loose - people start talking about things I have no idea about. Recently someone started a conversation with me that assumed I knew what TOWIE was (I gather it's part soap opera, part reality show and follows the lives, loves and scandals of a group…………well, you get the idea).
When you're lost, Siri can be your best friend. But if she can't retrieve the right address from your contacts, she can drive you crazy. And so it is with the legion of virtual personal assistants that are entering our lives. From Amazon's Alexa to Google's Home, people are busy talking to intelligent machines as never before. It's estimated that more than 60 percent of internet traffic is now generated by machine-to-machine, and person-to-machine, communication.
Enterprise use of artificial intelligence will take a huge step forward over the next year. Rapid adoption of AI and related technologies such as machine learning is expected, and experiments will be seen across various departments and industries. "Companies will experiment with AI in a wide variety of settings and use cases," says Natalia Vassilieva, senior research manager at Hewlett Packard Labs. However, expect it to be difficult to leverage the technology, as it requires a lot of trial and error. "But eventually you will get it right," she says.
It's time companies' shift to chatbots to provide better customer service. It could save around $174 billion amount across different industries and departments like insurance, financial service, customer service, and sales. A chatbot is a messenger bot or software linked to the Facebook page that intercepts the message which is sent to the page through messenger. The message is interpreted using NLP (Natural Language Processing). How is it providing customer satisfaction and helping the marketers?
Retailers are expected to spend 7.3 billion dollars on AI annually by 2022, according to a CapGemini Research Institute report. This investment is largely motivated by companies' interest in improving customer experience across all engagement points, including marketing, buying, and after-sales service. Eugenio Cassiano is the chief innovation officer for the SAP Customer Experience organization. He talked about three ways AI can deliver great customer experiences for retailers and other types of organizations. According to Cassiano, conversational AI is moving into the mainstream.
When you're lost, Siri can be your best friend. But if she can't retrieve the right address from your contacts, she can drive you crazy. And so it is with the legion of virtual personal assistants that are entering our lives. From Amazon's Alexa to Google's Home, people are busy talking to intelligent machines as never before. It's estimated that more than 60% of internet traffic is now generated by machine-to-machine, and person-to-machine, communication.
The first time I watched a 3D movie at the age of 12, I was mesmerized by the experience and literally tortured my parents to take me to that movie again and again. I was so much interested in 3D movies that I had to watch them alone as I grew up because my friends deemed such movies as fit for kids alone. I do blame my choice of movies though, as these movies were targeted at kids. But for me, it was the experience rather than the story, I would eagerly wait for those moments where I get to feel the objects closer to me, and a couple of occasions I have even chosen the front seats to check whether the experience doubles up (forgive my naivety). I loved the experience, and I am sure many would agree with me.
Although conversational AI has been in the headlines for years now, B2C applications of this technology are still in their infancy. I believe that's going to change this year, and we're going to see conversational interfaces replace more websites, mobile apps and contact centers than ever before -- even as the burgeoning industry faces new challenges. I work with large enterprises looking to add conversational AI to their customer experience, so I've seen the signs that a boom is on the way. One strong indicator is the amount of funding pouring into the space. We've seen a growing number of VCs investing in conversational AI startups, with some luminaries -- like the founder of SoftBank, Masayoshi Son -- focusing almost entirely on AI.