In the realm of contemporary social media, automatic stance detection is pivotal for opinion mining, as it synthesizes and examines user perspectives on contentious topics to uncover prevailing trends and sentiments. Traditional stance detection research often targets individual instances, thereby limiting its capacity to model multi-party discussions typical in real social media scenarios. This shortcoming largely stems from the scarcity of datasets that authentically capture the dynamics of social media interactions, hindering advancements in conversational stance detection. In this paper, we introduce MT2-CSD, a comprehensive dataset for multi-target, multi-turn conversational stance detection. To the best of our knowledge, MT2-CSD is the largest dataset available for this purpose, comprising 24,457 annotated instances and exhibiting the greatest conversational depth, thereby presenting new challenges for stance detection. To address these challenges, we propose the Large Language model enhanced Conversational Relational Attention Network (LLM-CRAN), which exploits the reasoning capabilities of LLMs to improve conversational understanding. We conduct extensive experiments to evaluate the efficacy of LLM-CRAN on the MT2-CSD dataset. The experimental results indicate that LLM-CRAN significantly outperforms strong baseline models in the task of conversational stance detection.

This study evaluates the effectiveness of ChatGPT, an advanced AI model for natural language processing, in identifying targeting and inappropriate language in online comments. With the increasing challenge of moderating vast volumes of user-generated content on social network sites, the role of AI in content moderation has gained prominence. We compared ChatGPT's performance against crowd-sourced annotations and expert evaluations to assess its accuracy, scope of detection, and consistency. Our findings highlight that ChatGPT performs well in detecting inappropriate content, showing notable improvements in accuracy through iterative refinements, particularly in Version 6. However, its performance in targeting language detection showed variability, with higher false positive rates compared to expert judgments. This study contributes to the field by demonstrating the potential of AI models like ChatGPT to enhance automated content moderation systems while also identifying areas for further improvement. The results underscore the importance of continuous model refinement and contextual understanding to better support automated moderation and mitigate harmful online behavior.

This paper introduces a method for detecting inappropriately targeting language in online conversations by integrating crowd and expert annotations with ChatGPT. We focus on English conversation threads from Reddit, examining comments that target individuals or groups. Our approach involves a comprehensive annotation framework that labels a diverse data set for various target categories and specific target words within the conversational context. We perform a comparative analysis of annotations from human experts, crowd annotators, and ChatGPT, revealing strengths and limitations of each method in recognizing both explicit hate speech and subtler discriminatory language. Our findings highlight the significant role of contextual factors in identifying hate speech and uncover new categories of targeting, such as social belief and body image. We also address the challenges and subjective judgments involved in annotation and the limitations of ChatGPT in grasping nuanced language. This study provides insights for improving automated content moderation strategies to enhance online safety and inclusivity.

Misinformation spreads rapidly on social media, causing serious damage by influencing public opinion, promoting dangerous behavior, or eroding trust in reliable sources. It spreads too fast for traditional fact-checking, stressing the need for predictive methods. We introduce CROWDSHIELD, a crowd intelligence-based method for early misinformation prediction. We hypothesize that the crowd's reactions to misinformation reveal its accuracy. Furthermore, we hinge upon exaggerated assertions/claims and replies with particular positions/stances on the source post within a conversation thread. We employ Q-learning to capture the two dimensions -- stances and claims. We utilize deep Q-learning due to its proficiency in navigating complex decision spaces and effectively learning network properties. Additionally, we use a transformer-based encoder to develop a comprehensive understanding of both content and context. This multifaceted approach helps ensure the model pays attention to user interaction and stays anchored in the communication's content. We propose MIST, a manually annotated misinformation detection Twitter corpus comprising nearly 200 conversation threads with more than 14K replies. In experiments, CROWDSHIELD outperformed ten baseline systems, achieving an improvement of ~4% macro-F1 score. We conduct an ablation study and error analysis to validate our proposed model's performance. The source code and dataset are available at https://github.com/LCS2-IIITD/CrowdShield.git.

Tweets are the most concise form of communication in online social media, wherein a single tweet has the potential to make or break the discourse of the conversation. Online hate speech is more accessible than ever, and stifling its propagation is of utmost importance for social media companies and users for congenial communication. Most of the research barring a recent few has focused on classifying an individual tweet regardless of the tweet thread/context leading up to that point. One of the classical approaches to curb hate speech is to adopt a reactive strategy after the hate speech postage. The ex-post facto strategy results in neglecting subtle posts that do not show the potential to instigate hate speech on their own but may portend in the subsequent discussion ensuing in the post's replies. In this paper, we propose DRAGNET++, which aims to predict the intensity of hatred that a tweet can bring in through its reply chain in the future. It uses the semantic and propagating structure of the tweet threads to maximize the contextual information leading up to and the fall of hate intensity at each subsequent tweet. We explore three publicly available Twitter datasets -- Anti-Racism contains the reply tweets of a collection of social media discourse on racist remarks during US political and Covid-19 background; Anti-Social presents a dataset of 40 million tweets amidst the COVID-19 pandemic on anti-social behaviours; and Anti-Asian presents Twitter datasets collated based on anti-Asian behaviours during COVID-19 pandemic. All the curated datasets consist of structural graph information of the Tweet threads. We show that DRAGNET++ outperforms all the state-of-the-art baselines significantly. It beats the best baseline by an 11% margin on the Person correlation coefficient and a decrease of 25% on RMSE for the Anti-Racism dataset with a similar performance on the other two datasets.

Cyber deception is emerging as a promising approach to defending networks and systems against attackers and data thieves. However, despite being relatively cheap to deploy, the generation of realistic content at scale is very costly, due to the fact that rich, interactive deceptive technologies are largely hand-crafted. With recent improvements in Machine Learning, we now have the opportunity to bring scale and automation to the creation of realistic and enticing simulated content. In this work, we propose a framework to automate the generation of email and instant messaging-style group communications at scale. Such messaging platforms within organisations contain a lot of valuable information inside private communications and document attachments, making them an enticing target for an adversary. We address two key aspects of simulating this type of system: modelling when and with whom participants communicate, and generating topical, multi-party text to populate simulated conversation threads. We present the LogNormMix-Net Temporal Point Process as an approach to the first of these, building upon the intensity-free modeling approach of Shchur et al. to create a generative model for unicast and multi-cast communications. We demonstrate the use of fine-tuned, pre-trained language models to generate convincing multi-party conversation threads. A live email server is simulated by uniting our LogNormMix-Net TPP (to generate the communication timestamp, sender and recipients) with the language model, which generates the contents of the multi-party email threads. We evaluate the generated content with respect to a number of realism-based properties, that encourage a model to learn to generate content that will engage the attention of an adversary to achieve a deception outcome.

Automatic detecting rumors on social media has become a challenging task. Previous studies focus on learning indicative clues from conversation threads for identifying rumorous information. However, these methods only model rumorous conversation threads from various views but fail to fuse multi-view features very well. In this paper, we propose a novel multi-view fusion framework for rumor representation learning and classification. It encodes the multiple views based on Graph Convolutional Networks (GCN), and leverages Convolutional Neural Networks (CNN) to capture the consistent and complementary information among all views and fuse them together. Experimental results on two public datasets demonstrate that our method outperforms state-of-the-art approaches.

Target-specific stance detection on social media, which aims at classifying a textual data instance such as a post or a comment into a stance class of a target issue, has become an emerging opinion mining paradigm of importance. An example application would be to overcome vaccine hesitancy in combating the coronavirus pandemic. However, existing stance detection strategies rely merely on the individual instances which cannot always capture the expressed stance of a given target. In response, we address a new task called conversational stance detection which is to infer the stance towards a given target (e.g., COVID-19 vaccination) when given a data instance and its corresponding conversation thread. To tackle the task, we first propose a benchmarking conversational stance detection (CSD) dataset with annotations of stances and the structures of conversation threads among the instances based on six major social media platforms in Hong Kong. To infer the desired stances from both data instances and conversation threads, we propose a model called Branch-BERT that incorporates contextual information in conversation threads. Extensive experiments on our CSD dataset show that our proposed model outperforms all the baseline models that do not make use of contextual information. Specifically, it improves the F1 score by 10.3% compared with the state-of-the-art method in the SemEval-2016 Task 6 competition. This shows the potential of incorporating rich contextual information on detecting target-specific stances on social media platforms and implies a more practical way to construct future stance detection tasks.

In a digitally transforming era like 2021, artificial intelligence (AI) has become increasingly capable of driving customer experience across various business functions, making human tasks not only easier but also more efficient and cost-effective. After the rising need for virtual support post-pandemic, AI-driven virtual assistants and chatbots had to become more powerful with advanced NLP engines, automated diagnosis systems, and machine learning algorithms. As a result, AI chatbots nowadays play a significant role in assisting customers virtually across different industries while improving CX for businesses. Not only in developed nations like the US, UK, and Europe, AI Chatbots have become the buzzword in Southeast Asian countries too. Leading brands in Singapore, Malaysia, Indonesia, and the Philippines are also adopting AI chatbots into their business functions, and driving ROI like never before.

The same day that Microsoft painted a vision of a future infused with helpful chatbots, you can already start planning trips with one--though it has nothing to do with the company that created Windows. Instead, Facebook announced that Dutch airline KLM would integrate with Messenger to deliver your confirmation message, boarding pass, and check-in reminders inside a single conversation thread. Messenger's KLM integration can also help you rebook flights and communicate with a live customer service representative. "Goodbye forgetting the combination of your frequent flyer alphanumerical number and password to obtain your boarding pass, and holding for a long time on the phone to change flights. This is a new day for all of us global travelers, and KLM is paving the way," Facebook's messaging chief David Marcus said in a post on the social network.