"The future is digital", is a mantra no one would argue with. In recent years, we've really started to see how the practical applications of AI and automation can empower us as consumers. It streamlines many aspects of our interactions with the organisations that provide our goods and services. Through apps, chatbots, and automated services, we can now make secure transactions, change settings and get most of the information we need at the touch of a button. All without having to talk in person with supplier organisations.

AMSTERDAM / LONDON June 3, 2019 -- Contexta360, a leading speech analytics and conversational computing company, today announced it has signed a strategic partnership agreement with KPN, a leading Dutch Telecommunications provider. The agreement delivers class-leading speech-to-text and call analytics solutions to KPN's API Store as well as advanced speech analytics, compliance and real-time capabilities to their call centre and CX team. This wider portfolio of capabilities will allow KPN's customers gain greater insight into call context, but also improve clients' compliance, quality and revenue opportunities. The agreement will extend to Contexta360: Speech-to-text, Contexta360: Analyzer, C360: Qualitymonitor, C360: Connect and C360: Assist and will allow KPN's clients to analyse tens of millions of call conversations for sentiment, compliance, key selling or service opportunities and dramatically improve agent training and quality performance metrics both in real-time and post-call analysis. The relationship will enhance KPN's portfolio and enable customers using Genesys, Avaya, Mitel, NICE, Verint to add significant capabilities without the need to replace any of their current technology.