BRIAN KENNY: Artificial intelligence or AI for short is certainly creating a lot of buzz these days. And although it may seem like this amorphous thing that's somewhere off in our future, it's already very much in our midst. Navigation apps have turned printed maps into relics. Alexa, knows what you need from the grocery store before you do. Google Nest has the house at just the right temperature before you roll out from under the covers. And this is all great, but now you have to wonder if this intro is written by me or chat GPT. Which raises an important question.

Generative artificial intelligence tools like ChatGPT are changing the way that companies and salespeople are communicating with customers for the better, said Clara Shih, CEO of Salesforce's Service Cloud business. "You look at how salespeople work today, and most of them, they dread writing sales emails; they'd much rather be out there with customers," Shih said on CNBC's "Squawk Box" on Thursday. "So they can offload those tasks that are more mundane … they want to focus on engaging with the customer and problem solving." Shih drew a clear line between how generative AI can be utilized by the general person compared to business clients and enterprise users: "We're not talking about writing funny poems, we're talking about writing sales emails and customer service responses that agents can send to get back to customers faster." Earlier this week, Salesforce launched what it called the first generative AI CRM technology, Einstein GPT.

Revolutions often have humble origins, a small group with big ideas gathering to plant seeds of disruption. So, it was in the dog days of summer in 1956, when 10 academics gathered on the campus of Dartmouth College to discuss how to make machines use language and form abstractions and concepts to solve the kinds of problems now reserved for humans. The conference led to the founding of a new field of study, artificial intelligence. Six decades hence, we are in the midst of an AI revolution that is already dramatically changing entire sectors like healthcare, transportation, education, banking, and retail. But AI is not without its critics. Elon Musk famously said that, "With artificial intelligence, we're summoning the demon." While Stephen Hawking believed the development of full artificial intelligence could spell the end of the human race. So, whose job is it to make sure that such a vision never comes to pass? Today on Cold Call, we've invited Professor Tsedal Neeley to discuss her case entitled, "Timnit Gebru: Silenced No More on AI Bias and The Harms of Large Language Models." Tsedal Neeley's work focuses on how leaders can scale their organizations by developing and implementing global and digital strategies.

BRIAN KENNY: Revolutions often have humble origins, a small group with big ideas gathering to plant seeds of disruption. So, it was in the dog days of summer in 1956, when 10 academics gathered on the campus of Dartmouth College to discuss how to make machines use language and form abstractions and concepts to solve the kinds of problems now reserved for humans. The conference led to the founding of a new field of study, artificial intelligence. Six decades hence, we are in the midst of an AI revolution that is already dramatically changing entire sectors like healthcare, transportation, education, banking, and retail. But AI is not without its critics. Elon Musk famously said that, "With artificial intelligence, we're summoning the demon." While Stephen Hawking believed the development of full artificial intelligence could spell the end of the human race. So, whose job is it to make sure that such a vision never comes to pass? Today on Cold Call, we've invited Professor Tsedal Neeley to discuss her case entitled, "Timnit Gebru: Silenced No More on AI Bias and The Harms of Large Language Models." Tsedal Neeley's work focuses on how leaders can scale their organizations by developing and implementing global and digital strategies.

As the world of sales continues to evolve, so has the number of sales tactics and technologies to help teams close new customers and retain current ones. Many of the old school sales tips and tricks no longer work and can create confusion. Like a game of football, a strong sales operation isn't about using a lot of tools and hope they will somehow work together; it's about using each tool to join the dots to hit the goal: turn the prospect into a customer. And this starts with the most basic tip in the book: focusing on people. Being good a seizing opportunities and striking goals is important – but the ability to build long-term relationships and growing your customers is what differentiates a good salesperson from a great one.

Chorus.ai's Smart Call Disposition now automatically detects cold call results to improve connection rates, drive top of the funnel pipeline and provide opportunities for rep coaching. San Francisco: Chorus.ai, a Conversation Intelligence Platform for high-growth sales teams, today announced the launch of Cold Call Central during Dreamforce and OpsStars 2019. Cold Call Central uses artificial intelligence to provide Sales and Sales Development leaders insights into cold calls to drive "booked" meetings and top-of-funnel results. This new customizable view in Chorus surfaces actionable insights that enable prospecting teams to identify top-performing talk tracks, enrich 1:1's with recommended calls that need coaching, build a strategy around improving connection rates, and drive better alignment between Sales Development Reps and Account Executives. This first-of-its-kind custom view, tailored for SDR and self-prospecting sales teams, is powered by Chorus's proprietary Smart Call Disposition feature.

If you're not into fashion, you may not recognize that name, but Karl Lagerfeld is to fashion as Wayne Gretzky is to hockey as Mick Jagger is to rock and roll as Steve Jobs is to consumer tech. He is, according to industry insiders, nothing less than a fashion god. Born in Hamburg, Germany in 1938, he designed his first line of clothing at the tender age of 17. His meteoric rise is legendary among creative directors and today at 83, he still has tremendous influence in the fashion world as creative director at Chanel and Fendi. Lagerfeld proved over decades that he had the creative vision to know what consumers would want next before they even knew themselves. He once said, "I am not a marketing person. I don't ask myself questions.