More than a month has passed since our incredible first-time experience attending the 2022 World Economic Forum Annual Meeting in Davos. The trip to Davos, the people I met, the conversations I had, and the events I attended helped me understand that Citibeats is not a fancy personal project about how to use technology for social good. To me, more than a company (and a great one, thanks to all my colleagues), Citibeats is an idea. And this idea, now more than ever is absolutely necessary. I think there has never been a historical period so lucidly conscious of the change.

In the era of Smart Cities, social media and the Internet itself offer a constant flow of people's concerns and desires, a piece of information that can help decision-makers to act faster and more efficiently. People have become their vital core, but sometimes thousands and thousands of data can be difficult to read. Citibeats is the fastest and most efficient social intelligence and speech analytics platform in the market. Based on natural language processing (NPL) and machine learning, Citibeats organizes unstructured data. Our platform allows for the gathering of relevant information in changing social contexts, which permits public organizations and financial institutions to react more quickly and efficiently to the needs of citizens.