If you are looking for an answer to the question What is Artificial Intelligence? and you only have a minute, then here's the definition the Association for the Advancement of Artificial Intelligence offers on its home page: "the scientific understanding of the mechanisms underlying thought and intelligent behavior and their embodiment in machines."
However, if you are fortunate enough to have more than a minute, then please get ready to embark upon an exciting journey exploring AI (but beware, it could last a lifetime) …
More often than not, it is quite confusing for a business, which develops chatbots, to decide whether they want to build a chatbot on-premise or on-cloud. Each has its own pros and cons. But depending on business requirements you can make a smart choice. Here are 4 factors based on which you can make an initial decision. Cloud-based chatbot: Cloud-based solutions simplify the chatbot development process.
Logistics and supply chain management is one such industry that plays an important role in our day-to-day lives. It helps us in getting our couriers, baggage, shipments, etc. delivered on time. Logistics and supply chain management not only help us indirect ways, but it also plays crucial roles in indirect ways. Right from the delivery of fuel to petrol bunks to supply of industrial equipment, fruits vegetables, and daily necessities, the supply chain makes its mark in our lives in multiple ways. Thus, it has turned out to be an everyday part of our lives.
Digital communication is always changing. Specifically, in online marketing things are moving at a rapid pace and new trends can be born overnight. Today there is a need for new marketing solutions that can create similar interaction rates. A promising contender to fill this gap has risen to the spotlight in the last couple of years as chatbots are becoming many marketers favorite. With their dynamic conversational options, chatbots are the first point of contact for customers and can answer questions, qualify leads and assist customer support 24/7.
If you manage technology for a consumer bank you've probably invested time and energy researching conversational banking solutions. You've probably discovered a host of simple chatbot solutions that provide scripted responses to a pre-determined set of highly predictable questions. With these chatbots, deviation from a roster of standard FAQs means human intervention is required to complete an inquiry or task. And this has likely led you to ask a very logical question: What good is a chatbot solution if it doesn't dramatically limit the extent of human labor required to better serve your customers? Fortunately, voice and text-based conversational Artificial Intelligence (AI) solutions driven by cognitive intelligence enable banks to provide personalized, informed interactions.
The introduction of conversational AI to chatbots has expanded their capabilities and is driving business performance to new levels. Conversational AI focuses on communicating through natural language. Users interact with chatbots as though they were having a normal conversation instead of clicking through a menu or using a predetermined command with prefixes. Juniper research predicts conversational AI will cut business expenses by $8 Billion by 2024. The potential cost savings alone warrant further investigation, but conversational AI doesn't only reduce expenses, it produces more conversions and higher revenue.
Chatbots are being hyped as the next big thing in marketing. They should, marketers insist, be an integral part not just of customer service, but of your entire content marketing strategy. In fact, far beyond marketing, they have use cases in every department of your business, every customer touchpoint, and even B2B interfaces of your industry or company internal processes. However, just like any new technology, chatbots are somewhat overhyped and the C-suite has no clear picture of how useful they will be in the end. Deploying a chatbot requires a lot of preparation not unlike the work involved in prepping a department for machine learning or artificial intelligence.
UK National Rail is a public transportation system operating roughly 9,000 passenger trains on 21,000 miles of track. Each day, 2.5 million passengers use its services across more than 2,500 destinations in the UK. PopcornApps, a Microsoft Gold partner and a member of the Microsoft AI Inner Circle program, has accelerated AI-led digital transformation in several industries, and it has done the same for the UK National Rail. With a focus on user experience, complex problem solving, and meaningful business outcomes, PopcornApps combines a variety of Microsoft technologies including Azure Machine Learning and Bing Cognitive Services to craft relevant solutions for its customers. Equipped with the right experience and technology, PopcornApps created intelligent chatbots for UK Rail that provide on-demand customer engagement and improving the service experience for passengers.
In our last story, we went over the 7 key factors to consider before choosing a Chatbot Development Platform. Between selecting a particular use-case, choosing a platform, developing and finally deploying a functional bot -- there's a lot more than what meets the eye. This article aims to uncover more around the key factors that determine the chatbot success along with the entire development process. The end goal with the chatbot is to achieve high-quality customer experience and service staff assistance. The noticeable element of chatbots is obviously the technology.
Conversation drives sales and this is a well-known fact. For customers, it is important to have someone to ask questions and clarify doubts, someone who could guide them and recommend them the best option. Today, conversations can be automated, and today there is no need to have a physical person attached to each customer. Nowadays, conversational commerce became a fast-growing buzzword and chatbots play a key role in this field. Today, I would like to discuss why chatbots became so popular and why e-commerce and m-commerce companies heavily invest in it.