As large language models (LLMs) become ubiquitous in workplace tools and decision-making processes, ensuring explainability and fostering user trust are critical. Although advancements in LLM engineering continue, human-centered design is still catching up, particularly when it comes to embedding transparency and trust into AI interfaces. This study evaluates user experiences with two distinct AI interfaces - node-tree interfaces and chatbot interfaces - to assess their performance in exploratory, follow-up inquiry, decision-making, and problem-solving tasks. Our design-driven approach introduces a node-tree interface that visually structures AI-generated responses into hierarchically organized, interactive nodes, allowing users to navigate, refine, and follow up on complex information. In a comparative study with n=20 business users, we observed that while the chatbot interface effectively supports linear, step-by-step queries, it is the node-tree interface that enhances brainstorming. Quantitative and qualitative findings indicate that node-tree interfaces not only improve task performance and decision-making support but also promote higher levels of user trust by preserving context. Our findings suggest that adaptive AI interfaces capable of switching between structured visualizations and conversational formats based on task requirements can significantly enhance transparency and user confidence in AI-powered systems. This work contributes actionable insights to the fields of human-robot interaction and AI design, particularly for enterprise applications where trust-building is critical for teams.

Writing complete stories is considered a hallmark display of human intelligence, and thus researchers in artificial intelligence (AI) and natural language generation (NLG) have long used it as a pinnacle task for their research (Klein et al., 1973; Meehan, 1977; Turner, 1993; Dehn, 1981; Liu and Singh, 2002; McIntyre and Lapata, 2009). Creative writing and storytelling present unique challenges for automatic language generation: story arcs extend over thousands of words, stories typically contain multiple characters with their own distinctive personas and voices, and well-written stories have an authorial voice that is consistent and identifiable. At the same time, lies and fabrications-common generation flaws which are a liability in tasks like machine translation and automatic summarization-can be an asset in the creative domain. In recent years, the field of NLG has progressed by leaps and bounds due to the development of neural language models capable of learning the structure of language by ingesting billions of written words (Chowdhery et al., 2022; Zhang et al., 2022; Brown et al., 2020). There has been considerable work in applying these advancements toward the development of AI-powered tools for creative writing, but nearly all previous research in this space has evaluated their methods either with amateur writers or with crowd workers paid to assess performance on narrowly defined tasks (Clark et al., 2018; Roemmele and Gordon, 2015; Nichols et al., 2020). While these sorts of evaluations are valuable as preliminary assessments, we believe it is also crucial to solicit feedback from actual domain experts in creative writing: professional writers, educators, and language experts. Skilled writers comprise a unique user group with a different set of needs and expectations than amateurs.

The reaction to ELIZA showed me the enormously exaggerated attributions an audience is capable of making to a technology it does not understand

Knoema is the latest data provider to add a conversational interface. The McLean, Virginia-based company has launched an artificial intelligence (AI)-powered chatbot called Yodatai, which it describes as the first digital assistant for public and corporate data. The name, CEO Vladimir Bougay told me, is a shortening of "your data AI." His company provides access to industry, governmental and market data from thousands of providers, including the US Census, the US Department of Energy and other sources around the world. Additionally, Yodatai has been integrated with product analytics platform Amplitude and can access other databases via API.