charleston-area
Artificial intelligence becoming key for Charleston-area outsourcing services
When you call one of its clients -- from small business to the likes of Google, Microsoft and Amazon -- you might not know you're talking to a Moneypenny employee. The Wales-based company with an office in North Charleston has a workforce of hundreds of receptionists. Receptionists have a dedicated list of clients, but they work out of Moneypenny offices. "Often we're our clients' best-kept secret," said Joanna Swash, the company's managing director. Swash said the idea behind Moneypenny is to provide an outsourced call service for businesses to let them "get on with what they do best."