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Multi-Device Digital Assistance

Communications of the ACM

The use of multiple digital devices to support people's daily activities has long been discussed.11 Multi-device experiences (MDXs) spanning multiple devices simultaneously are viable for many individuals. Each device has unique strengths in aspects such as display, compute, portability, sensing, communications, and input. Despite the potential to utilize the portfolio of devices at their disposal, people typically use just one device per task; meaning they may need to make compromises in the tasks they attempt or may underperform at the task at hand. It also means the support that digital assistants such as Amazon Alexa, Google Assistant, or Microsoft Cortana can offer is limited to what is possible on the current device.