Chatbots can add lots of value to your organization for customer service, marketing & sales or as a virtual assistant. By now, the hype has passed and we see more and more companies working with bots. That means more success stories but also more bot projects that fail. One of the main reasons that chatbots today fail is because it lacks the team. The tool is usually the one aspect that gets most of the attention. Obviously it makes sense that if you want your bot to be active on, let's say, WhatsApp and Web, your tooling should be able to integrate with these channels.

We met with Lundbeck, a Danish pharmaceutical company interested in experimenting with bots and Artificial Intelligence. We started the day meeting Holm Kommunication, a digital agency working with public institutions to help them implement bots and AI technology in their operations. Then we moved to Copenhagen Fintech Lab, where Francesco Stasi and Kumar Shridhar took the stage to talk about bots in FinTech. We concluded the day publishing a new article on Generative Model Chatbots, written by our Co-Chief Scientist Kumar Shridhar. We met with BetterHome to kick start our latest bot project.