Just when you thought it was safe to go back to normal -- are you ready for round two? "There are big changes ahead," says Forrester VP Brandon Purcell. "There are a lot of changes that have been brought about by what happened over the last 2 years. The pace of change is very rapid. There are pretty big things happening." Purcell spoke with InformationWeek about the predictions for AI in 2022 and beyond.

In its new report'Predictions 2020: Automation', Forrester predicts that more than a million knowledge-work jobs will be replaced by software robotics, RPA, virtual agents and chatbots and ML-based decision management. The report also forecasts that around 3,31,500 net jobs will be added to the US workforce by next year. Such jobs will be with a human touch requiring intuition, empathy and physical and mental agility. Highlighting the concept of'automation paradox', Forrester predicts that after years of falling, MTTR will increase. MTTR or Mean-Time-To-Resolution is the time taken to resolve an IT failure, for example.