The rise of artificial intelligence in cloud communications has delivered many new opportunities for vendors and given users access to previously unheard-of capabilities. It's a development that's drawn many other fields into cloud communications as well, and with the increased popularity, is driving further development. Why Enterprises Are Increasingly Connecting Artificial Intelligence & Cloud Communications Enterprises are moving their operations to the cloud at a rapid pace, and artificial intelligence is part of the package. The biggest reason companies are moving is because their competitors are. Economist Intelligence Unit noted in 2017 that, by 2020, 75% of surveyed executives expected artificial intelligence to be part of their operations.

AI is used extensively in developing voice-enabled assistants like Amazon Alexa, Microsoft Cortana, Apple SIRI or Google Home to perform tasks and get answers. Integrating unified communication platforms and voice-enabled assistants through an intelligent AI engine can automate tasks that might otherwise require human intervention. Based on a specific trigger, the AI engine could instruct the voice assistants to communicate on a specified unified communication channel to deliver a message. For example, in an Enterprise customer that has shopping outlets, AI engine could detect the product count and automatically send a message to the supplier for fulfillment.