Sisu is built on a novel machine-learning engine, purpose-built to handle the kind of high-volume, high-dimensional data enterprises are collecting in …

As the race to digital accelerates, and as organizations continue to differentiate their products services and interactions, the need for smart and speedy human resources becomes significant. Business complexity has grown from managing simple standard processes and applications to complex, dynamic, and adaptable interactions, processes, and services for better outcomes. AI will make all resources smarter to deal with the increased speed of changes reflected in dynamic goals. This research note reviews five key Cognitive Artificial Intelligence predictions for 2017 and beyond (see Note 1).

ClickSoftware, a leading provider of field service management solutions for the enterprise, today introduced Click Field Service Edge, a new cloud-based, mobile workforce management platform designed to meet the needs of the largest and most demanding field service providers. Adoption of the cloud has more than doubled over the past two years and, with that, cloud-based software solutions have become entrenched in the business world. Recognising the technological benefits for field service companies, ClickSoftware's first, cloud only, SaaS-based solution delivers field service management in an entirely new way. With patented artificial intelligence, Click Field Service Edge connects enterprise customers with automated real-time insight and intelligent decision-making tools that provide a new level of productivity and efficiency to field workforce performance. "As a company that has successfully managed billions of service engagements, and is exclusively focused on providing field service technology – since creating the market – we know what it takes to help our customers always be a step ahead of the demand, not just move in lockstep with it," explained Tom Heiser, ClickSoftware's Chief Executive Officer.