Your own business is likely living in what I'll call Scenario 1: Every customer inquiry and request has to be handled personally by your capable, well-trained human agents–even when the floodgates have opened due to a product glitch or similar event. Frankly, some of these inquiries aren't worthy of your agents and, anyway, in the floodgate situation, personnel constraints will make a timely human response quite literally impossible. So imagine a Scenario 2: In this scenario, the simple stuff, the 20% of inquiries that are straightforward, known issues or conform to fully learnable business rules or policies ("customer has requested a refund; customer deserves the refund because X conditions have been met") can be handled completely and nearly instantly (in less than a minute) and at a cost of under a dollar a ticket. Your well-trained, accomplished human beings agents never have to be troubled with these irritants, freeing them to work on more interesting issues, challenges more worthy of their time, attention and training. Enter Seattle-based AnswerIQ, an AI solution for customer support that promises to reduce ticket volume by 20% while significantly increasing first contact resolutions (FCR).