Banks need to address a cultural shift in order to make the best use of artificial intelligence (AI), according to Samik Chandarana, head data and analytics, applied AI and machine learning, JP Morgan. "There's a cultural shift in the way people implement this technology. And quite frankly us banks weren't so good at that," said Chandarana, speaking on a panel at Money 2020 in Las Vegas. "Things like robotic process automation – basically putting bad robots on bad processes and taking everything as an individual portion of the problem. "Now it's the whole design experience of taking it from front to back – how can I create an AI-powered firm?

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