The Transform Technology Summits start October 13th with Low-Code/No Code: Enabling Enterprise Agility. Can artificial intelligence and data inspire employees to perform at their very best? If you ask Sean Minter, CEO and founder of the data-driven people enablement platform AmplifAI, the answer is an unequivocal yes. And as of today, the six-year-old startup has a lot more cash on hand to help it make the case for an AI-enhanced human workforce. "Our view of AI is that it isn't here to replace people," Minter said.

While meeting with Sean Minter of AmplifAI at ICMI's Contact Center Expo we explored the potential value that Artificial Intelligence could deliver to the frontline contact center supervisor's performance. But what AI could do is help your supervisors to more effectively and efficiently coach agents. Goodness knows the amount of data that can be used for agent performance management is absolutely overwhelming. Supervisors do not have the time to collect and interpret it all and then go coach. If the collection, discovery and action steps we're provided while taking removing simple training tasks out of their work burden, quality improvements could be wildly impacted, and their impact would be immensely improved.