Microsoft is adding new applications and features to its Dynamics 365 CRM and ERP portfolio, officials announced today, Sept. 23. Many of the new additions to the line-up are "AI-driven," which in this case, means they are built on various Microsoft AI technologies that are now part of a new "Azure AI" brand. Microsoft currently sells several AI-centric "Insights" applications as part of its Dynamics 365 family of products. These include Customer Insights; Customer Service Insights; Market Insights; and Sales Insights. The company announced earlier this year that it would offer between Oct. 1 and March 2020 many incremental new features for these apps and others in the Dynamics 365 and PowerApps family as part of its Wave 2 release.