Jonathan's actions were irrefutable: Over the course of nearly a decade, while working at a video game developer, he sexually assaulted industry colleagues. One victim came forward, posting their story to social media; others followed with stories of their own. Colleagues, friends, and peers disavowed him. He stepped away from his job and retreated from the public eye. Jonathan, who asked that WIRED not reveal his identity, no longer works in the video game industry.

Emotion recognition in conversations (ERC) is a crucial task for building human-like conversational agents. While substantial efforts have been devoted to ERC for chit-chat dialogues, the task-oriented counterpart is largely left unattended. Directly applying chit-chat ERC models to task-oriented dialogues (ToDs) results in suboptimal performance as these models overlook key features such as the correlation between emotions and task completion in ToDs. In this paper, we propose a framework that turns a chit-chat ERC model into a task-oriented one, addressing three critical aspects: data, features and objective. First, we devise two ways of augmenting rare emotions to improve ERC performance. Second, we use dialogue states as auxiliary features to incorporate key information from the goal of the user. Lastly, we leverage a multi-aspect emotion definition in ToDs to devise a multi-task learning objective and a novel emotion-distance weighted loss function. Our framework yields significant improvements for a range of chit-chat ERC models on EmoWOZ, a large-scale dataset for user emotion in ToDs. We further investigate the generalisability of the best resulting model to predict user satisfaction in different ToD datasets. A comparison with supervised baselines shows a strong zero-shot capability, highlighting the potential usage of our framework in wider scenarios.

The complete freedom of expression in social media has its costs especially in spreading harmful and abusive content that may induce people to act accordingly. Therefore, the need of detecting automatically such a content becomes an urgent task that will help and enhance the efficiency in limiting this toxic spread. Compared to other Arabic dialects which are mostly based on MSA, the Tunisian dialect is a combination of many other languages like MSA, Tamazight, Italian and French. Because of its rich language, dealing with NLP problems can be challenging due to the lack of large annotated datasets. In this paper we are introducing a new annotated dataset composed of approximately 10k of comments. We provide an in-depth exploration of its vocabulary through feature engineering approaches as well as the results of the classification performance of machine learning classifiers like NB and SVM and deep learning models such as ARBERT, MARBERT and XLM-R.

We report the first, to the best of our knowledge, hand-in-hand collaboration between human rights activists and machine learners, leveraging crowd-sourcing to study online abuse against women on Twitter. On a technical front, we carefully curate an unbiased yet low-variance dataset of labeled tweets, analyze it to account for the variability of abuse perception, and establish baselines, preparing it for release to community research efforts. On a social impact front, this study provides the technical backbone for a media campaign aimed at raising public and deciders' awareness and elevating the standards expected from social media companies.