How chatbots can improve customer service


Also known as virtual agents, IM bots and artificial conversational entities, chatbots are computer programmes that can respond to text or verbal commands and questions, providing advice in the place of a human staff member. "Their rise is being driven by several converging trends: the popularity of messaging apps, the explosion of the app ecosystem, advancements in AI and cognitive technologies, conversational user interfaces and a wider reach of automation," he explains. "Conversational marketing or customer service provided by chatbots is an effective way for brands to have a one-on-one conversation with their customers, learn what they care about, and build long-term relationships to better serve them." "They're beginning to use automation bots to automate order downloads; instantly allocate and fulfil orders; change the order status based on payment, allocation and fulfilment status; and send the order to the warehouse for fulfilment and shipping," he says.

Your chatbot lacks empathy, and that's a problem


Some even speculate that chatbots and other automations may eventually replace human customer service agents. When used as a customer service solution, chatbots have been highly problematic and risky propositions for marketers and customer care teams concerned about ensuring a positive customer experience and brand perception. To ensure positive experiences, brands should let customers know they are dealing with a chatbot, and human agents must be ready and able to take over when chatbot conversations become derailed. It's extremely difficult to deliver effective customer support or marketing without empathy and emotional intelligence.

14 Benefits and Forces That Are Driving The Internet of Things


For example: it is already true that sensors on a single Boeing aircraft jet engine can generate 20 terabytes of data per hour; the future astronomy optical telescope LSST (Large Synoptic Survey Telescope) will produce about 200 petabytes of data in its survey lifetime; and the future astronomy radio telescope ensemble SKA (Square Kilometer Array) will alone produce several exabytes per day as it senses the changes and behaviors of objects in the Universe. Supply Chain Analytics – delivering just-in-time products at the point of need (including the use of RFID-based tracking). One of the major developers of IoT in the industrial environment is GE – check out the excellent recent article on "GE's Vision for the Industrial Internet of Things". Several big data platforms are beginning to investigate the data challenges, communication standards, analytics requirements, and technology responses that the Internet of Things will bring to operational analytics and supply chain environments, but very few are architected to handle IoT.

Lift (data mining) - Wikipedia


In data mining and association rule learning, lift is a measure of the performance of a targeting model (association rule) at predicting or classifying cases as having an enhanced response (with respect to the population as a whole), measured against a random choice targeting model. Lift is simply the ratio of these values: target response divided by average response. For example, suppose a population has an average response rate of 5%, but a certain model (or rule) has identified a segment with a response rate of 20%. Organizations can then consider each quantile, and by weighing the predicted response rate (and associated financial benefit) against the cost, they can decide whether to market to that quantile or not.

Should AI be regulated? – Martin Dinov – Medium


This topic of AI regulation is complex and multi-faceted, involving many (all?) Most of the rest of the technological and scientific world has a variety of monitoring systems and regulatory systems in place. And of course, we have strong regulations on the use and distribution of nuclear materials. Nuclear material control (non-proliferation of nuclear material) is very difficult (to wit: the situation in North Korea we have today, but there are other examples) but few would argue to not have such controls on the use and distribution of nuclear material.

AI chatbots might be the money-savers hospitals are looking for


Most chatbots use multiple technologies: natural language processing, knowledge management and sentiment analysis. Typically, the natural language processing will identify the intent of a question with some level of confidence and then, based on the confidence level, the chatbot will either ask a follow-up or disambiguate the question for the user. In addition to natural language processing technology, chatbots typically also rely on knowledge management systems. AI chatbots have been used with varying levels of success in healthcare to date, addressing use-cases including helping consumers select a benefit plan, providing customer service responses, helping triage symptoms, and guiding consumers to resources.

HP's Aruba announces 360 Secure Fabric analytics security solution


As part of the Aruba IntroSpect product family, 360 Secure Fabric uses User and Entity Behavioral Analytics (UEBA) to focus on how enterprise players can reduce the risk of insider-driven issues and lapses in security. Aruba 360 Secure Fabric includes a suite of network tools and attack detection software, including a set which use machine learning to detect suspicious behaviors or changes in user and device behavior, whether they be cloud applications or Internet of Things (IoT) devices. In addition, the suite includes Aruba ClearPass, Secure Core -- Wi-Fi, controller and switch security -- and IntroSpect Standard, a basic monitoring system for internal networks and starting point for the enterprise to utilize machine learning in attack detection. "By adding Aruba IntroSpect UEBA analytics and threat detection capabilities, we will be able to better protect our source code by automating anomaly detection and prioritizing security incidents for faster resolution."

Your Next New Best Friend Might Be a Robot - Issue 52: The Hive - Nautilus


She is an artificially intelligent software program designed to chat with people, called a chatbot. For example, when we input the picture below into a traditional computer's visual recognition system, it produces a cognitive answer: "There's an ankle in the image." In this sense, Xiaoice is a big data project, built on top of the Microsoft Bing search engine, which holds 1 billion data entries and 21 billion relationships among those entries. Microsoft has made many technology breakthroughs in developing its chatbot technology, such as detecting facial expressions and searching for and identifying emotional features in text.

AI is Here and It Will Change Everything – Cloud Technology Partners


While the technology was once beyond most enterprise budgets, public cloud providers' ability to offer AI now makes it affordable. Their offers often pair the ability to efficiently leverage artificial intelligence services with big data management systems that provide the source of the data, and thus the source of the patterns. Artificial intelligence systems offered by public cloud providers include SDKs (software developer kits) and APIs that allow developers to embed AI within their applications. Thus, these types of artificial intelligence use cases often find themselves in typical business processes, such as order processing, credit check systems and recommendation engines used to suggest videos, music or other products to users based upon gathered data and learned responses.

The Mechanical Pollster – Gridspace – Medium


When a message is expressed in natural language, spoken or written, each word counts. Luntz found that small word choices dramatically change respondents' understanding of questions and the interpretation of results. The getMultipleChoice method plays the question from an audio file (in this case, a question about political party affiliation), and then restricts expected responses to the six choices listed. The Sift scanner is designed to interpret and extract from spoken language in a way that is both natural and expressive.