Genpact (NYSE: G), a global leader in digitally-powered business process management and services, today launched its Neural Intelligence Platform that harnesses the power of artificial intelligence technologies, and brings middle and back office processing to the same level of digital automation as the front office to drive seamless customer journeys. Using a cognitive system powered by natural language processing, machine and deep learning techniques, the platform provides a versatile artificial intelligence-based capability that digitizes many business process solutions, including omni-channel management, contact center, account payable query management, and financial and accounting automation. The platform is the result of more than a decade of research and development in high performance business processing practices, recently crystallized into digital solutions through an aggressive build out of advanced technologies including robotic process automation, natural language processing, and machine learning. The platform also leverages Genpact's unique Lean DigitalSM approach that harnesses the combined power of process-centric technologies, design thinking, and deep domain expertise.