The Evolution and Future of AI in Conversational Commerce and Customer Experience


However, the truth is we are only just starting to realise the potential of artificial intelligence and one of the most promising applications for AI to make a more than welcome impact is in customer experience. It can be debated that for all of the good technology has offered businesses over the last several decades, it has also comprised key elements of the customer experience. Call centres, websites, email, apps, et al, have allowed companies to scale and automate customer engagement while also introducing process efficiencies and cost management systems. However, AI represents an opportunity to introduce intelligent, scalable engagement and more personalised experiences to help customers accomplish tasks or solve problems while also improving overall satisfaction.

Barclays customers can now ask Siri to make payments for them


In today's edition of companies making it all too easy for us to spend money, Barclays has added a feature to its iOS app that will debit your account after hearing you utter but a few words. Or, less sinisterly put, Barclays' mobile banking app now lets you make payments with Siri commands. Provided you've granted Apple's assistant access to your account in the app, you can transfer money to any previously known payee, or anyone in your iPhone's contact list. That's technically true, though PayPal added the feature towards the end of last year and Santander added voice payments to its app in February, though it's not Siri you're asking in that instance.

Artificial Intelligence Market Analysis By Solution (Hardware, Software, Services), By Technology (Deep Learning, Machine Learning, Natural Language Processing, Machine Vision), By End-use, By Region, and Segment Forecasts, 2014 - 2025


The global artificial intelligence market is expected to reach USD 35,870.0 million by 2025 from its direct revenue sources, growing at a CAGR of 57.2% from 2017 to 2025, whereas it is expected to garner around USD 58,975.4 million by 2025 from its enabled revenue arenas, according to this new report. Advances in image and voice recognition are driving the growth of the artificial intelligence market as improved image recognition technology is critical to offer enhanced drones, self-driving cars, and robotics. The two major factors enabling market growth are emerging AI technologies and growth in big data espousal. Further key findings from the report suggest: - Growth in the volume of data being generated from different end-use industries is expected to provide traction to the technology adoption - The increasing adoption of image and pattern recognition in the Asia-Pacific region is expected to provide new growth opportunities over the forecast period.

Chatterbox: Monday

The Guardian

Monday 21 August 2017 02.00 EDT Last modified on Monday 21 August 2017 02.02 EDT

The pursuit of AI: a better world for whom?


While many historians continue to debate whether Abraham Lincoln was really the original author of this well-known adage, there couldn't be a more pertinent expression to describe the most advanced AI bots that you interact with today. Technologists call it Weak AI or Applied AI, and it covers the whole spectrum, from your grandfather's pocket calculator to your most trusted personal assistant Siri. So, will Applied AI eventually deliver perfect results for any task that it has been built for, and will it be completely free of cognitive, psychological, and informational biases? In the couple of million years of human existence on this planet, a vast majority of the time for a vast majority of the population has been dominated by the primal struggle for survival and mating.

Fintech in 2017: Automation Will Rule


This shows no sign of stopping in 2017, with new and existing technologies allowing institutions to ultimately offer more unique banking experiences. From my meetings with decision-making executives at the world's leading banks, here are the top five trends dominating their technology investment discussions: In 2017, several banks will undoubtedly take their first steps toward "conversational commerce," a term coined by Chris Messina of Uber to describe the future of messaging within apps. They will also inspire meaningful change within the bank's organizational structure with the continued rise in executive power of the chief digital officer, chief marketing officer and chief data officer. However, for this to happen, the role of the procurement team will also need reevaluation -- a process that could result in new vendor evaluation processes that focus on agility, innovation and time to market, rather than just on vendor consolidation and cost negotiation.

Growing Up with Alexa

MIT Technology Review

When it comes to digital assistants like Amazon's Alexa, my four-year-old niece Hannah Metz is an early adopter. "Alexa, play'It's Raining Tacos,'" she commanded on a recent sunny afternoon, and the voice-controlled helper immediately complied, blasting through its speaker a confection of a song with lines like "It's raining tacos from out of the sky" and "Yum, yum, yum, yum, yumidy yum." These things are most popular among people age 25 to 34, which includes a ton of parents of young children and parents-to-be. Her interest in her digital assistant jibes with some findings in a recent MIT study, where researchers looked at how children ages three to 10 interacted with Alexa, Google Home, a tiny game-playing robot called Cozmo, and a smartphone app called Julie Chatbot.

7 Powerful Chatbot Building Platforms - DZone AI


Some of the popular chatbot publishing platforms are FB Messenger, Kik, Slack, Telegram, and WeChat. Botsify is another popular Facebook Messenger chatbot platform. Features people want when creating chatbots, like easy integrations via plugins, smart AI, machine learning, and analytics integrations, are available. is a chatbot platform to visually build, train, and deploy chatbots on FB Messenger, Slack, Smooch, or your website.

25 Innovative IoT Companies and Products You Need to Know


This IoT hardware company provides a platform for connecting IoT devices to securely connect to the Web and create a network to leverage all the benefits of this technology. Offering industrial and fleet applications, this IoT data platform provides assistance with energy monitoring, asset utilization, and vehicle tracking. The IoT company offers a smart firewall that protects your connected home, securing all devices that are connected from hackers and other threats. The product design company builds intelligent products for the IoT environment across numerous industries and applications.

Facebook to Introduce Intelligent Chatbot ParlAI powered by AI


The framework named ParlAI (pronounced as par-lay) will allow researchers to build conversational AI systems and to combine varied machine dialog approaches. Facebook is known for allowing external developers to build Chatbots on its platform to complete important tasks like placing a product order or searching for information. The framework has in-built data sets with twenty different natural languages, including question-answer examples from Microsoft, Stanford and Facebook. The community will benefit immensely from a larger data set testing platform like this."