It is challenging to directly apply text classification models without much feature engineering on domain-specific use cases, and expect the state of art performance. Much more so when the number of classes is large. Convolutional Neural Network (CNN or Con-vNet) has attracted much in text mining due to its effectiveness in automatic feature extraction from text. In this paper, we compare traditional and deep learning approaches for automatic categorization of IT tickets in a real-world production ticketing system. Experimental results demonstrate the good potential of CNN models in our task.

Commonsense reasoning proves to be an essential tool for natural-language access to data. In a deductive approach to this problem, language processing technology translates English queries into a first-order logical form, which is regarded as a conjecture to be established by a theorem prover. Subject domain knowledge is encoded in an axiomatic theory equipped with links to appropriate databases. Commonsense reasoning is necessary to disambiguate the query, to connect the query with relevant tables in the databases, to deal with logical relationships in the query, and to achieve interoperability between disparate databases. This is illustrated with examples from a proof-of-concept system called Quest, which deals with queries over business enterprise data for an industrial QA system.

In several application areas for Planning, in particular helping with the creation of new processes in Business Process Management (BPM), a major obstacle lies in the modeling. Obtaining a suitable model to plan with is often prohibitively complicated and/or costly. Our core observation in this work is that, for software-architectural purposes, SAP is already using a model that is essentially a variant of PDDL. That model describes the behavior of Business Objects, in terms of status variables and how they are affected by system transactions. We show herein that one can leverage the model to obtain (a) a promising BPM planning application which incurs hardly any modeling costs, and (b) an interesting planning benchmark. We design a suitable planning formalism and an adaptation of FF, and we perform large-scale experiments. Our prototype is part of a research extension to the SAP NetWeaver platform.