We present a general solution towards building task-oriented dialogue systems for online shopping, aiming to assist online customers in completing various purchase-related tasks, such as searching products and answering questions, in a natural language conversation manner. As a pioneering work, we show what & how existing NLP techniques, data resources, and crowdsourcing can be leveraged to build such task-oriented dialogue systems for E-commerce usage. To demonstrate its effectiveness, we integrate our system into a mobile online shopping app. To the best of our knowledge, this is the first time that an AI bot in Chinese is practically used in online shopping scenario with millions of real consumers. Interesting and insightful observations are shown in the experimental part, based on the analysis of human-bot conversation log. Several current challenges are also pointed out as our future directions.

Previous work for relation extraction from free text is mainly based on intra-sentence information. As relations might be mentioned across sentences, inter-sentence information can be leveraged to improve distantly supervised relation extraction. To effectively exploit inter-sentence information, we propose a ranking based approach, which first learns a scoring function based on a listwise learning-to-rank model and then uses it for multi-label relation extraction. Experimental results verify the effectiveness of our method for aggregating information across sentences. Additionally, to further improve the ranking of high-quality extractions, we propose an effective method to rank relations from different entity pairs. This method can be easily integrated into our overall relation extraction framework, and boosts the precision significantly.