In the area of recommender systems, the vast majority of research efforts is spent on developing increasingly sophisticated recommendation models, also using increasingly more computational resources. Unfortunately, most of these research efforts target a very small set of application domains, mostly e-commerce and media recommendation. Furthermore, many of these models are never evaluated with users, let alone put into practice. The scientific, economic and societal value of much of these efforts by scholars therefore remains largely unclear. To achieve a stronger positive impact resulting from these efforts, we posit that we as a research community should more often address use cases where recommender systems contribute to societal good (RS4Good). In this opinion piece, we first discuss a number of examples where the use of recommender systems for problems of societal concern has been successfully explored in the literature. We then proceed by outlining a paradigmatic shift that is needed to conduct successful RS4Good research, where the key ingredients are interdisciplinary collaborations and longitudinal evaluation approaches with humans in the loop.

Causality is receiving increasing attention in the Recommendation Systems (RSs) community, which has realised that RSs could greatly benefit from causality to transform accurate predictions into effective and explainable decisions. Indeed, the RS literature has repeatedly highlighted that, in real-world scenarios, recommendation algorithms suffer many types of biases since assumptions ensuring unbiasedness are likely not met. In this discussion paper, we formulate the RS problem in terms of causality, using potential outcomes and structural causal models, by giving formal definitions of the causal quantities to be estimated and a general causal graph to serve as a reference to foster future research and development.

Post-harvest diseases of apple are one of the major issues in the economical sector of apple production, causing severe economical losses to producers. Thus, we developed DSSApple, a picture-based decision support system able to help users in the diagnosis of apple diseases. Specifically, this paper addresses the problem of sequentially optimizing for the best diagnosis, leveraging past interactions with the system and their contextual information (i.e. the evidence provided by the users). The problem of learning an online model while optimizing for its outcome is commonly addressed in the literature through a stochastic active learning paradigm - i.e. Contextual Multi-Armed Bandit (CMAB). This methodology interactively updates the decision model considering the success of each past interaction with respect to the context provided in each round. However, this information is very often partial and inadequate to handle such complex decision making problems. On the other hand, human decisions implicitly include unobserved factors (referred in the literature as unobserved confounders) that significantly contribute to the human's final decision. In this paper, we take advantage of the information embedded in the observed human decisions to marginalize confounding factors and improve the capability of the CMAB model to identify the correct diagnosis. Specifically, we propose a Counterfactual Contextual Multi-Armed Bandit, a model based on the causal concept of counterfactual. The proposed model is validated with offline experiments based on data collected through a large user study on the application. The results prove that our model is able to outperform both traditional CMAB algorithms and observed user decisions, in real-world tasks of predicting the correct apple disease.

In recommender systems, explanations serve as an additional type of information that can help users to better understand the system's output and promote objectives such as trust, confidence in decision making or utility. This article proposes a taxonomy to categorize and review the research in the area of explanations. It provides a unified view on the different recommendation paradigms, allowing similarities and differences to be clearly identified.

In recommender systems, explanations serve as an additional type of information that can help users to better understand the system's output and promote objectives such as trust, confidence in decision making or utility. This article proposes a taxonomy to categorize and review the research in the area of explanations. It provides a unified view on the different recommendation paradigms, allowing similarities and differences to be clearly identified. Finally, the authors present their view on open research issues and opportunities for future work on this topic.

For the last two decades, configuration systems relying on AI techniques have successfully been applied in industrial environments. These systems support the configuration of complex products and services in shorter time with fewer errors and, therefore, reduce the costs of a mass-customization business model. The European Union-funded project entitled CUSTOMER-ADAPTIVE WEB INTERFACE FOR THE CONFIGURATION OF PRODUCTS AND SERVICES WITH MULTIPLE SUPPLIERS (CAWICOMS) aims at the next generation of web-based configuration applications that cope with two challenges of today's open, networked economy: (1) the support for heterogeneous user groups in an open-market environment and (2) the integration of configurable subproducts provided by specialized suppliers. This article describes the CAWICOMS WORKBENCH for the development of configuration services, offering personalized user interaction as well as distributed configuration of products and services in a supply chain.

For the last two decades, configuration systems relying on AI techniques have successfully been applied in industrial environments. These systems support the configuration of complex products and services in shorter time with fewer errors and, therefore, reduce the costs of a mass-customization business model. The European Union-funded project entitled CUSTOMER-ADAPTIVE WEB INTERFACE FOR THE CONFIGURATION OF PRODUCTS AND SERVICES WITH MULTIPLE SUPPLIERS (CAWICOMS) aims at the next generation of web-based configuration applications that cope with two challenges of today's open, networked economy: (1) the support for heterogeneous user groups in an open-market environment and (2) the integration of configurable subproducts provided by specialized suppliers. This article describes the CAWICOMS WORKBENCH for the development of configuration services, offering personalized user interaction as well as distributed configuration of products and services in a supply chain. The developed tools and techniques rely on a harmonized knowledge representation and knowledge-acquisition mechanism, open XMLbased protocols, and advanced personalization and distributed reasoning techniques. We exploited the workbench based on the real-world business scenario of distributed configuration of services in the domain of information processing-based virtual private networks.