Click through rate(CTR) prediction is a core task in advertising systems. The booming e-commerce business in our company, results in a growing number of scenes. Most of them are so-called long-tail scenes, which means that the traffic of a single scene is limited, but the overall traffic is considerable. Typical studies mainly focus on serving a single scene with a well designed model. However, this method brings excessive resource consumption both on offline training and online serving. Besides, simply training a single model with data from multiple scenes ignores the characteristics of their own. To address these challenges, we propose a novel but practical model named Domain-Aware Deep Neural Network(DADNN) by serving multiple scenes with only one model. Specifically, shared bottom block among all scenes is applied to learn a common representation, while domain-specific heads maintain the characteristics of every scene. Besides, knowledge transfer is introduced to enhance the opportunity of knowledge sharing among different scenes. In this paper, we study two instances of DADNN where its shared bottom block is multilayer perceptron(MLP) and Multi-gate Mixture-of-Experts(MMoE) respectively, for which we denote as DADNN-MLP and DADNN-MMoE.Comprehensive offline experiments on a real production dataset from our company show that DADNN outperforms several state-of-the-art methods for multi-scene CTR prediction. Extensive online A/B tests reveal that DADNN-MLP contributes up to 6.7% CTR and 3.0% CPM(Cost Per Mille) promotion compared with a well-engineered DCN model. Furthermore, DADNN-MMoE outperforms DADNN-MLP with a relative improvement of 2.2% and 2.7% on CTR and CPM respectively. More importantly, DADNN utilizes a single model for multiple scenes which saves a lot of offline training and online serving resources.

Click-through rate (CTR) prediction is one of the fundamental tasks for e-commerce search engines. As search becomes more personalized, it is necessary to capture the user interest from rich behavior data. Existing user behavior modeling algorithms develop different attention mechanisms to emphasize query-relevant behaviors and suppress irrelevant ones. Despite being extensively studied, these attentions still suffer from two limitations. First, conventional attentions mostly limit the attention field only to a single user's behaviors, which is not suitable in e-commerce where users often hunt for new demands that are irrelevant to any historical behaviors. Second, these attentions are usually biased towards frequent behaviors, which is unreasonable since high frequency does not necessarily indicate great importance. To tackle the two limitations, we propose a novel attention mechanism, termed Kalman Filtering Attention (KFAtt), that considers the weighted pooling in attention as a maximum a posteriori (MAP) estimation. By incorporating a priori, KFAtt resorts to global statistics when few user behaviors are relevant. Moreover, a frequency capping mechanism is incorporated to correct the bias towards frequent behaviors. Offline experiments on both benchmark and a 10 billion scale real production dataset, together with an Online A/B test, show that KFAtt outperforms all compared state-of-the-arts. KFAtt has been deployed in the ranking system of a leading e commerce website, serving the main traffic of hundreds of millions of active users everyday.

Relevance has significant impact on user experience and business profit for e-commerce search platform. In this work, we propose a data-driven framework for search relevance prediction, by distilling knowledge from BERT and related multi-layer Transformer teacher models into simple feed-forward networks with large amount of unlabeled data. The distillation process produces a student model that recovers more than 97\% test accuracy of teacher models on new queries, at a serving cost that's several magnitude lower (latency 150x lower than BERT-Base and 15x lower than the most efficient BERT variant, TinyBERT). The applications of temperature rescaling and teacher model stacking further boost model accuracy, without increasing the student model complexity. We present experimental results on both in-house e-commerce search relevance data as well as a public data set on sentiment analysis from the GLUE benchmark. The latter takes advantage of another related public data set of much larger scale, while disregarding its potentially noisy labels. Embedding analysis and case study on the in-house data further highlight the strength of the resulting model. By making the data processing and model training source code public, we hope the techniques presented here can help reduce energy consumption of the state of the art Transformer models and also level the playing field for small organizations lacking access to cutting edge machine learning hardwares.

Neural dialogue response generation has gained much popularity in recent years. Maximum Likelihood Estimation (MLE) objective is widely adopted in existing dialogue model learning. However, models trained with MLE objective function are plagued by the low-diversity issue when it comes to the open-domain conversational setting. Inspired by the observation that humans not only learn from the positive signals but also benefit from correcting behaviors of undesirable actions, in this work, we introduce contrastive learning into dialogue generation, where the model explicitly perceives the difference between the well-chosen positive and negative utterances. Specifically, we employ a pretrained baseline model as a reference. During contrastive learning, the target dialogue model is trained to give higher conditional probabilities for the positive samples, and lower conditional probabilities for those negative samples, compared to the reference model. To manage the multi-mapping relations prevailed in human conversation, we augment contrastive dialogue learning with group-wise dual sampling. Extensive experimental results show that the proposed group-wise contrastive learning framework is suited for training a wide range of neural dialogue generation models with very favorable performance over the baseline training approaches.

Product search is the most common way for people to satisfy their shopping needs on e-commerce websites. Products are typically annotated with one of several broad categorical tags, such as "Clothing" or "Electronics", as well as finer-grained categories like "Refrigerator" or "TV", both under "Electronics". These tags are used to construct a hierarchy of query categories. Feature distributions such as price and brand popularity vary wildly across query categories. In addition, feature importance for the purpose of CTR/CVR predictions differs from one category to another. In this work, we leverage the Mixture of Expert (MoE) framework to learn a ranking model that specializes for each query category. In particular, our gate network relies solely on the category ids extracted from the user query. While classical MoE's pick expert towers spontaneously for each input example, we explore two techniques to establish more explicit and transparent connections between the experts and query categories. To help differentiate experts on their domain specialties, we introduce a form of adversarial regularization among the expert outputs, forcing them to disagree with one another. As a result, they tend to approach each prediction problem from different angles, rather than copying one another. This is validated by a much stronger clustering effect of the gate output vectors under different categories. In addition, soft gating constraints based on the categorical hierarchy are imposed to help similar products choose similar gate values. and make them more likely to share similar experts. This allows aggregation of training data among smaller sibling categories to overcome data scarcity issues among the latter. Experiments on a learning-to-rank dataset gathered from a leading e-commerce search log demonstrate that MoE with our improvements consistently outperforms competing models.

As one of the largest B2C e-commerce platforms in China, JD com also powers a leading advertising system, serving millions of advertisers with fingertip connection to hundreds of millions of customers. In our system, as well as most e-commerce scenarios, ads are displayed with images.This makes visual-aware Click Through Rate (CTR) prediction of crucial importance to both business effectiveness and user experience. Existing algorithms usually extract visual features using off-the-shelf Convolutional Neural Networks (CNNs) and late fuse the visual and non-visual features for the finally predicted CTR. Despite being extensively studied, this field still face two key challenges. First, although encouraging progress has been made in offline studies, applying CNNs in real systems remains non-trivial, due to the strict requirements for efficient end-to-end training and low-latency online serving. Second, the off-the-shelf CNNs and late fusion architectures are suboptimal. Specifically, off-the-shelf CNNs were designed for classification thus never take categories as input features. While in e-commerce, categories are precisely labeled and contain abundant visual priors that will help the visual modeling. Unaware of the ad category, these CNNs may extract some unnecessary category-unrelated features, wasting CNN's limited expression ability. To overcome the two challenges, we propose Category-specific CNN (CSCNN) specially for CTR prediction. CSCNN early incorporates the category knowledge with a light-weighted attention-module on each convolutional layer. This enables CSCNN to extract expressive category-specific visual patterns that benefit the CTR prediction. Offline experiments on benchmark and a 10 billion scale real production dataset from JD, together with an Online A/B test show that CSCNN outperforms all compared state-of-the-art algorithms.

The recommender system is an important form of intelligent application, which assists users to alleviate from information redundancy. Among the metrics used to evaluate a recommender system, the metric of conversion has become more and more important. The majority of existing recommender systems perform poorly on the metric of conversion due to its extremely sparse feedback signal. To tackle this challenge, we propose a deep hierarchical reinforcement learning based recommendation framework, which consists of two components, i.e., high-level agent and low-level agent. The high-level agent catches long-term sparse conversion signals, and automatically sets abstract goals for low-level agent, while the low-level agent follows the abstract goals and interacts with real-time environment. To solve the inherent problem in hierarchical reinforcement learning, we propose a novel deep hierarchical reinforcement learning algorithm via multi-goals abstraction (HRL-MG). Our proposed algorithm contains three characteristics: 1) the high-level agent generates multiple goals to guide the low-level agent in different stages, which reduces the difficulty of approaching high-level goals; 2) different goals share the same state encoder parameters, which increases the update frequency of the high-level agent and thus accelerates the convergence of our proposed algorithm; 3) an appreciate benefit assignment function is designed to allocate rewards in each goal so as to coordinate different goals in a consistent direction. We evaluate our proposed algorithm based on a real-world e-commerce dataset and validate its effectiveness.