New Intent Discovery (NID) aims at detecting known and previously undefined categories of user intent by utilizing limited labeled and massive unlabeled data. Most prior works often operate under the unrealistic assumption that the distribution of both familiar and new intent classes is uniform, overlooking the skewed and long-tailed distributions frequently encountered in real-world scenarios. To bridge the gap, our work introduces the imbalanced new intent discovery (i-NID) task, which seeks to identify familiar and novel intent categories within long-tailed distributions. A new benchmark (ImbaNID-Bench) comprised of three datasets is created to simulate the real-world long-tail distributions. ImbaNID-Bench ranges from broad cross-domain to specific single-domain intent categories, providing a thorough representation of practical use cases. Besides, a robust baseline model ImbaNID is proposed to achieve cluster-friendly intent representations. It includes three stages: model pre-training, generation of reliable pseudo-labels, and robust representation learning that strengthens the model performance to handle the intricacies of real-world data distributions. Our extensive experiments on previous benchmarks and the newly established benchmark demonstrate the superior performance of ImbaNID in addressing the i-NID task, highlighting its potential as a powerful baseline for uncovering and categorizing user intents in imbalanced and long-tailed distributions\footnote{\url{https://github.com/Zkdc/i-NID}}.

The escalating complexity of micro-services architecture in cloud-native technologies poses significant challenges for maintaining system stability and efficiency. To conduct root cause analysis (RCA) and resolution of alert events, we propose a pioneering framework, multi-Agent Blockchain-inspired Collaboration for root cause analysis in micro-services architecture (mABC), to revolutionize the AI for IT operations (AIOps) domain, where multiple agents based on the powerful large language models (LLMs) perform blockchain-inspired voting to reach a final agreement following a standardized process for processing tasks and queries provided by Agent Workflow. Specifically, seven specialized agents derived from Agent Workflow each provide valuable insights towards root cause analysis based on their expertise and the intrinsic software knowledge of LLMs collaborating within a decentralized chain. To avoid potential instability issues in LLMs and fully leverage the transparent and egalitarian advantages inherent in a decentralized structure, mABC adopts a decision-making process inspired by blockchain governance principles while considering the contribution index and expertise index of each agent. Experimental results on the public benchmark AIOps challenge dataset and our created train-ticket dataset demonstrate superior performance in accurately identifying root causes and formulating effective solutions, compared to previous strong baselines. The ablation study further highlights the significance of each component within mABC, with Agent Workflow, multi-agent, and blockchain-inspired voting being crucial for achieving optimal performance. mABC offers a comprehensive automated root cause analysis and resolution in micro-services architecture and achieves a significant improvement in the AIOps domain compared to existing baselines

New Intent Discovery (NID) strives to identify known and reasonably deduce novel intent groups in the open-world scenario. But current methods face issues with inaccurate pseudo-labels and poor representation learning, creating a negative feedback loop that degrades overall model performance, including accuracy and the adjusted rand index. To address the aforementioned challenges, we propose a Robust New Intent Discovery (RoNID) framework optimized by an EM-style method, which focuses on constructing reliable pseudo-labels and obtaining cluster-friendly discriminative representations. RoNID comprises two main modules: reliable pseudo-label generation module and cluster-friendly representation learning module. Specifically, the pseudo-label generation module assigns reliable synthetic labels by solving an optimal transport problem in the E-step, which effectively provides high-quality supervised signals for the input of the cluster-friendly representation learning module. To learn cluster-friendly representation with strong intra-cluster compactness and large inter-cluster separation, the representation learning module combines intra-cluster and inter-cluster contrastive learning in the M-step to feed more discriminative features into the generation module. RoNID can be performed iteratively to ultimately yield a robust model with reliable pseudo-labels and cluster-friendly representations. Experimental results on multiple benchmarks demonstrate our method brings substantial improvements over previous state-of-the-art methods by a large margin of +1 +4 points.

New Intent Discovery (NID) aims to recognize known and infer new intent categories with the help of limited labeled and large-scale unlabeled data. The task is addressed as a feature-clustering problem and recent studies augment instance representation. However, existing methods fail to capture cluster-friendly representations, since they show less capability to effectively control and coordinate within-cluster and between-cluster distances. Tailored to the NID problem, we propose a Robust and Adaptive Prototypical learning (RAP) framework for globally distinct decision boundaries for both known and new intent categories. Specifically, a robust prototypical attracting learning (RPAL) method is designed to compel instances to gravitate toward their corresponding prototype, achieving greater within-cluster compactness. To attain larger between-cluster separation, another adaptive prototypical dispersing learning (APDL) method is devised to maximize the between-cluster distance from the prototype-to-prototype perspective. Experimental results evaluated on three challenging benchmarks (CLINC, BANKING, and StackOverflow) of our method with better cluster-friendly representation demonstrate that RAP brings in substantial improvements over the current state-of-the-art methods (even large language model) by a large margin (average +5.5% improvement).