Deep Neural Networks (DNNs) are becoming integral components of real world services relied upon by millions of users. Unfortunately, architects of these systems can find it difficult to ensure reliable performance as irrelevant details like random initialization can unexpectedly change the outputs of a trained system with potentially disastrous consequences. We formulate the model stability problem by studying how the predictions of a model change, even when it is retrained on the same data, as a consequence of stochasticity in the training process. For Natural Language Understanding (NLU) tasks, we find instability in predictions for a significant fraction of queries. We formulate principled metrics, like per-sample ``label entropy'' across training runs or within a single training run, to quantify this phenomenon. Intriguingly, we find that unstable predictions do not appear at random, but rather appear to be clustered in data-specific ways. We study data-agnostic regularization methods to improve stability and propose new data-centric methods that exploit our local stability estimates. We find that our localized data-specific mitigation strategy dramatically outperforms data-agnostic methods, and comes within 90% of the gold standard, achieved by ensembling, at a fraction of the computational cost

This paper presents a production Semi-Supervised Learning (SSL) pipeline based on the student-teacher framework, which leverages millions of unlabeled examples to improve Natural Language Understanding (NLU) tasks. We investigate two questions related to the use of unlabeled data in production SSL context: 1) how to select samples from a huge unlabeled data pool that are beneficial for SSL training, and 2) how do the selected data affect the performance of different state-of-the-art SSL techniques. We compare four widely used SSL techniques, Pseudo-Label (PL), Knowledge Distillation (KD), Virtual Adversarial Training (VAT) and Cross-View Training (CVT) in conjunction with two data selection methods including committee-based selection and submodular optimization based selection. We further examine the benefits and drawbacks of these techniques when applied to intent classification (IC) and named entity recognition (NER) tasks, and provide guidelines specifying when each of these methods might be beneficial to improve large scale NLU systems.