Large Language Models (LLMs) have demonstrated promising potential in providing empathetic support during interactions. However, their responses often become verbose or overly formulaic, failing to adequately address the diverse emotional support needs of real-world scenarios. To tackle this challenge, we propose an innovative strategy-enhanced role-playing framework, designed to simulate authentic emotional support conversations. Specifically, our approach unfolds in two steps: (1) Strategy-Enhanced Role-Playing Interactions, which involve three pivotal roles -- Seeker, Strategy Counselor, and Supporter -- engaging in diverse scenarios to emulate real-world interactions and promote a broader range of dialogues; and (2) Emotional Support Agent Training, achieved through fine-tuning LLMs using our specially constructed dataset. Within this framework, we develop the \textbf{ServeForEmo} dataset, comprising an extensive collection of 3.7K+ multi-turn dialogues and 62.8K+ utterances. We further present \textbf{SweetieChat}, an emotional support agent capable of handling diverse open-domain scenarios. Extensive experiments and human evaluations confirm the framework's effectiveness in enhancing emotional support, highlighting its unique ability to provide more nuanced and tailored assistance.

Large Language Models (LLMs) such as ChatGPT and Llama-2 have become prevalent in real-world applications, exhibiting impressive text generation performance. LLMs are fundamentally developed from a scenario where the input data remains static and lacks a clear structure. To behave interactively over time, LLM-based chat systems must integrate additional contextual information (i.e., chat history) into their inputs, following a pre-defined structure. This paper identifies how such integration can expose LLMs to misleading context from untrusted sources and fail to differentiate between system and user inputs, allowing users to inject context. We present a systematic methodology for conducting context injection attacks aimed at eliciting disallowed responses by introducing fabricated context. This could lead to illegal actions, inappropriate content, or technology misuse. Our context fabrication strategies, acceptance elicitation and word anonymization, effectively create misleading contexts that can be structured with attacker-customized prompt templates, achieving injection through malicious user messages. Comprehensive evaluations on real-world LLMs such as ChatGPT and Llama-2 confirm the efficacy of the proposed attack with success rates reaching 97%. We also discuss potential countermeasures that can be adopted for attack detection and developing more secure models. Our findings provide insights into the challenges associated with the real-world deployment of LLMs for interactive and structured data scenarios.

A common scenario of Multilingual Neural Machine Translation (MNMT) is that each translation task arrives in a sequential manner, and the training data of previous tasks is unavailable. In this scenario, the current methods suffer heavily from catastrophic forgetting (CF). To alleviate the CF, we investigate knowledge distillation based life-long learning methods. Specifically, in one-tomany scenario, we propose a multilingual distillation method to make the new model (student) jointly learn multilingual output from old model (teacher) and new task. In many-to one scenario, we find that direct distillation faces the extreme partial distillation problem, and we propose two different methods to address it: pseudo input distillation and reverse teacher distillation. The experimental results on twelve translation tasks show that the proposed methods can better consolidate the previous knowledge and sharply alleviate the CF.