Reliable responses of service chatbots are often achieved by employing retrieval-based methods that restrict answers to a knowledge base comprising predefined question-answer pairs (QA pairs). To accommodate potential variations in how a customer's query may be expressed, it emerges as the favored solution to augment these QA pairs with similar questions that are possibly diverse while remaining semantic consistency. This augmentation task is known as Similar Question Generation (SQG). Traditional methods that heavily rely on human efforts or rule-based techniques suffer from limited diversity or significant semantic deviation from the source question, only capable of producing a finite number of useful questions. To address these limitations, we propose an SQG approach based on Large Language Models (LLMs), capable of producing a substantial number of diverse questions while maintaining semantic consistency to the source QA pair. This is achieved by leveraging LLMs' natural language understanding capability through fine-tuning with specially designed prompts. The experiments conducted on a real customer-service dataset demonstrate that our method surpasses baseline methods by a significant margin in terms of semantic diversity. Human evaluation further confirms that integrating the answer that reflects the customer's intention is crucial for increasing the number of generated questions that meet business requirements.

Providing feedback is widely recognized as crucial for refining students' writing skills. Recent advances in language models (LMs) have made it possible to automatically generate feedback that is actionable and well-aligned with human-specified attributes. However, it remains unclear whether the feedback generated by these models is truly effective in enhancing the quality of student revisions. Moreover, prompting LMs with a precise set of instructions to generate feedback is nontrivial due to the lack of consensus regarding the specific attributes that can lead to improved revising performance. To address these challenges, we propose PROF that PROduces Feedback via learning from LM simulated student revisions. PROF aims to iteratively optimize the feedback generator by directly maximizing the effectiveness of students' overall revising performance as simulated by LMs. Focusing on an economic essay assignment, we empirically test the efficacy of PROF and observe that our approach not only surpasses a variety of baseline methods in effectiveness of improving students' writing but also demonstrates enhanced pedagogical values, even though it was not explicitly trained for this aspect.

Multimodal large language models (MLLMs) have enabled LLM-based agents to directly interact with application user interfaces (UIs), enhancing agents' performance in complex tasks. However, these agents often suffer from high latency and low reliability due to the extensive sequential UI interactions. To address this issue, we propose AXIS, a novel LLM-based agents framework prioritize actions through application programming interfaces (APIs) over UI actions. This framework also facilitates the creation and expansion of APIs through automated exploration of applications. Our experiments on Office Word demonstrate that AXIS reduces task completion time by 65%-70% and cognitive workload by 38%-53%, while maintaining accuracy of 97%-98% compare to humans. Our work contributes to a new human-agent-computer interaction (HACI) framework and a fresh UI design principle for application providers in the era of LLMs. It also explores the possibility of turning every applications into agents, paving the way towards an agent-centric operating system (Agent OS).

Recent advancements in Large Language Models have transformed ML/AI development, necessitating a reevaluation of AutoML principles for the Retrieval-Augmented Generation (RAG) systems. To address the challenges of hyper-parameter optimization and online adaptation in RAG, we propose the AutoRAG-HP framework, which formulates the hyper-parameter tuning as an online multi-armed bandit (MAB) problem and introduces a novel two-level Hierarchical MAB (Hier-MAB) method for efficient exploration of large search spaces. We conduct extensive experiments on tuning hyper-parameters, such as top-k retrieved documents, prompt compression ratio, and embedding methods, using the ALCE-ASQA and Natural Questions datasets. Our evaluation from jointly optimization all three hyper-parameters demonstrate that MAB-based online learning methods can achieve Recall@5 $\approx 0.8$ for scenarios with prominent gradients in search space, using only $\sim20\%$ of the LLM API calls required by the Grid Search approach. Additionally, the proposed Hier-MAB approach outperforms other baselines in more challenging optimization scenarios. The code will be made available at https://aka.ms/autorag.

Calibrating language models (LMs) aligns their generation confidence with the actual likelihood of answer correctness, which can inform users about LMs' reliability and mitigate hallucinated content. However, prior calibration methods, such as self-consistency-based and logit-based approaches, are either limited in inference-time efficiency or fall short of providing informative signals. Moreover, simply filtering out low-confidence responses reduces the LM's helpfulness when the answers are correct. Therefore, effectively using calibration techniques to enhance an LM's factuality remains an unsolved challenge. In this paper, we first propose an activation-based calibration method, ActCab, which trains a linear layer on top of the LM's last-layer activations that can better capture the representations of knowledge. Built on top of ActCab, we further propose CoDec, a confidence-guided decoding strategy to elicit truthful answers with high confidence from LMs. By evaluating on five popular QA benchmarks, ActCab achieves superior calibration performance than all competitive baselines, e.g., by reducing the average expected calibration error (ECE) score by up to 39%. Further experiments on CoDec show consistent improvements in several LMs' factuality on challenging QA datasets, such as TruthfulQA, highlighting the value of confidence signals in enhancing factuality.

Current question answering systems leveraging retrieval augmented generation perform well in answering factoid questions but face challenges with non-factoid questions, particularly how-to queries requiring detailed step-by-step instructions and explanations. In this paper, we introduce Thread, a novel data organization paradigm that transforms documents into logic units based on their inter-connectivity. Extensive experiments across open-domain and industrial scenarios demonstrate that Thread outperforms existing data organization paradigms in RAG-based QA systems, significantly improving the handling of how-to questions.

Verifiable generation requires large language models (LLMs) to cite source documents supporting their outputs, thereby improve output transparency and trustworthiness. Yet, previous work mainly targets the generation of sentence-level citations, lacking specificity about which parts of a sentence are backed by the cited sources. This work studies verifiable generation with subsentence-level fine-grained citations for more precise location of generated content supported by the cited sources. We first present a dataset, SCiFi, comprising 10K Wikipedia paragraphs with subsentence-level citations. Each paragraph is paired with a set of candidate source documents for citation and a query that triggers the generation of the paragraph content. On SCiFi, we evaluate the performance of state-of-the-art LLMs and strategies for processing long documents designed for these models. Our experiment results reveals key factors that could enhance the quality of citations, including the expansion of the source documents' context accessible to the models and the implementation of specialized model tuning.

Ensuring the safety of Reinforcement Learning (RL) is crucial for its deployment in real-world applications. Nevertheless, managing the trade-off between reward and safety during exploration presents a significant challenge. Improving reward performance through policy adjustments may adversely affect safety performance. In this study, we aim to address this conflicting relation by leveraging the theory of gradient manipulation. Initially, we analyze the conflict between reward and safety gradients. Subsequently, we tackle the balance between reward and safety optimization by proposing a soft switching policy optimization method, for which we provide convergence analysis. Based on our theoretical examination, we provide a safe RL framework to overcome the aforementioned challenge, and we develop a Safety-MuJoCo Benchmark to assess the performance of safe RL algorithms. Finally, we evaluate the effectiveness of our method on the Safety-MuJoCo Benchmark and a popular safe RL benchmark, Omnisafe. Experimental results demonstrate that our algorithms outperform several state-of-the-art baselines in terms of balancing reward and safety optimization.

Large language models (LLMs) can generate long-form and coherent text, yet they often hallucinate facts, which undermines their reliability. To mitigate this issue, inference-time methods steer LLM representations toward the "truthful directions" previously learned for truth elicitation. However, applying these truthful directions with the same intensity fails to generalize across different query contexts. We propose LITO, a Learnable Intervention method for Truthfulness Optimization that automatically identifies the optimal intervention intensity tailored to each specific context. LITO explores a sequence of model generations based on increasing levels of intervention intensities. It selects the most accurate response or refuses to answer when the predictions are highly uncertain. Experiments on multiple LLMs and question-answering datasets demonstrate that LITO improves truthfulness while preserving task accuracy. The adaptive nature of LITO counters the limitations of one-size-fits-all intervention methods, maximizing truthfulness by reflecting the model's internal knowledge only when it is confident. Our code is available at https://github.com/launchnlp/LITO.

Self-correction has emerged as a promising solution to boost the reasoning performance of large language models (LLMs), where LLMs refine their solutions using self-generated critiques that pinpoint the errors. This work explores whether small (<= 13B) language models (LMs) have the ability of self-correction on reasoning tasks with minimal inputs from stronger LMs. We propose a novel pipeline that prompts smaller LMs to collect self-correction data that supports the training of self-refinement abilities. First, we leverage correct solutions to guide the model in critiquing their incorrect responses. Second, the generated critiques, after filtering, are used for supervised fine-tuning of the self-correcting reasoner through solution refinement. Our experimental results show improved self-correction abilities of two models on five datasets spanning math and commonsense reasoning, with notable performance gains when paired with a strong GPT-4-based verifier, though limitations are identified when using a weak self-verifier for determining when to correct.