E-commerce search and recommendation usually operate on structured data such as product catalogs and taxonomies. However, creating better search and recommendation systems often requires a large variety of unstructured data including customer reviews and articles on the web. Traditionally, the solution has always been converting unstructured data into structured data through information extraction, and conducting search over the structured data. However, this is a costly approach that often has low quality. In this paper, we envision a solution that does entirely the opposite. Instead of converting unstructured data (web pages, customer reviews, etc) to structured data, we instead convert structured data (product inventory, catalogs, taxonomies, etc) into textual data, which can be easily integrated into the text corpus that trains LLMs. Then, search and recommendation can be performed through a Q/A mechanism through an LLM instead of using traditional information retrieval methods over structured data.

Efficient and accurate product relevance assessment is critical for user experiences and business success. Training a proficient relevance assessment model requires high-quality query-product pairs, often obtained through negative sampling strategies. Unfortunately, current methods introduce pooling bias by mistakenly sampling false negatives, diminishing performance and business impact. To address this, we present Bias-mitigating Hard Negative Sampling (BHNS), a novel negative sampling strategy tailored to identify and adjust for false negatives, building upon our original False Negative Estimation algorithm. Our experiments in the Instacart search setting confirm BHNS as effective for practical e-commerce use. Furthermore, comparative analyses on public dataset showcase its domain-agnostic potential for diverse applications.

With the prevalence of deep learning based embedding approaches, recommender systems have become a proven and indispensable tool in various information filtering applications. However, many of them remain difficult to diagnose what aspects of the deep models' input drive the final ranking decision, thus, they cannot often be understood by human stakeholders. In this paper, we investigate the dilemma between recommendation and explainability, and show that by utilizing the contextual features (e.g., item reviews from users), we can design a series of explainable recommender systems without sacrificing their performance. In particular, we propose three types of explainable recommendation strategies with gradual change of model transparency: whitebox, graybox, and blackbox. Each strategy explains its ranking decisions via different mechanisms: attention weights, adversarial perturbations, and counterfactual perturbations. We apply these explainable models on five real-world data sets under the contextualized setting where users and items have explicit interactions. The empirical results show that our model achieves highly competitive ranking performance, and generates accurate and effective explanations in terms of numerous quantitative metrics and qualitative visualizations.

Relational database management systems (RDBMSs) are powerful because they are able to optimize and answer queries against any relational database. A natural language interface (NLI) for a database, on the other hand, is tailored to support that specific database. In this work, we introduce a general purpose transfer-learnable NLI with the goal of learning one model that can be used as NLI for any relational database. We adopt the data management principle of separating data and its schema, but with the additional support for the idiosyncrasy and complexity of natural languages. Specifically, we introduce an automatic annotation mechanism that separates the schema and the data, where the schema also covers knowledge about natural language. Furthermore, we propose a customized sequence model that translates annotated natural language queries to SQL statements. We show in experiments that our approach outperforms previous NLI methods on the WikiSQL dataset and the model we learned can be applied to another benchmark dataset OVERNIGHT without retraining.

Knowledge base(KB) plays an important role in artificial intelligence. Much effort has been taken to both manually and automatically construct web-scale knowledge bases. Comparing with manually constructed KBs, automatically constructed KB is broader but with more noises. In this paper, we study the problem of improving the quality for automatically constructed web-scale knowledge bases, in particular, lexical taxonomies of isA relationships. We find that these taxonomies usually contain cycles, which are often introduced by incorrect isA relations. Inspired by this observation, we introduce two kinds of models to detect incorrect isA relations from cycles. The first one eliminates cycles by extracting directed acyclic graphs, and the other one eliminates cycles by grouping nodes into different levels. We implement our models on Probase, a state-of-the-art, automatically constructed, web-scale taxonomy. After processing tens of millions of relations, our models eliminate 74 thousand wrong relations with 91% accuracy.

Taxonomy is indispensable in understanding natural language. A variety of large scale, usage-based, data-driven lexical taxonomies have been constructed in recent years.Hypernym-hyponym relationship, which is considered as the backbone of lexical taxonomies can not only be used to categorize the data but also enables generalization. In particular, we focus on one of the most prominent properties of the hypernym-hyponym relationship, namely, transitivity, which has a significant implication for many applications. We show that, unlike human crafted ontologies and taxonomies, transitivity does not always hold in data-drivenlexical taxonomies. We introduce a supervised approach to detect whether transitivity holds for any given pair of hypernym-hyponym relationships. Besides solving the inferencing problem, we also use the transitivity to derive new hypernym-hyponym relationships for data-driven lexical taxonomies. We conduct extensive experiments to show the effectiveness of our approach.

Understanding verbs is essential for many natural language tasks. Tothis end, large-scale lexical resources such as FrameNet have beenmanually constructed to annotate the semantics of verbs (frames) andtheir arguments (frame elements or FEs) in example sentences.Our goal is to "semantically conceptualize" example sentences by connectingFEs to knowledge base (KB) concepts.For example, connecting Employer FE to company concept in the KB enables the understanding thatany (unseen) company can also be FE examples.However, a naive adoption of existing KB conceptualization technique, focusingon scenarios of conceptualizing a few terms,cannot 1) scale to many FE instances (average of 29.7 instances for all FEs) and 2) leverage interdependence betweeninstances and concepts.We thus propose a scalable k-truss clusteringand a Markov Random Field (MRF) model leveraging interdependence betweenconcept-instance, concept-concept, and instance-instance pairs. Our extensive analysis with real-life data validates that our approachimproves not only the quality of the identified concepts for FrameNet, but alsothat of applications such as selectional preference.

Verbs are important in semantic understanding of natural language. Traditional verb representations, such as FrameNet, PropBank, VerbNet, focus on verbs' roles. These roles are too coarse to represent verbs' semantics. In this paper, we introduce verb patterns to represent verbs' semantics, such that each pattern corresponds to a single semantic of the verb. First we analyze the principles for verb patterns: generality and specificity. Then we propose a nonparametric model based on description length. Experimental results prove the high effectiveness of verb patterns. We further apply verb patterns to context-aware conceptualization, to show that verb patterns are helpful in semantic-related tasks.

Hypernymy identification aims at detecting if isA relationship holds between two words or phrases. Most previous methods are based on lexical patterns or the Distributional Inclusion Hypothesis, and the accuracy of such methods is not ideal. In this paper, we propose a simple yet effective supervision framework to identify hypernymy relations using distributed term representations (a.k.a term embeddings). First, we design a distance-margin neural network to learn term embeddings based on some pre-extracted hypernymy data. Then, we apply such embeddings as term features to identify positive hypernymy pairs through a supervision method. Experimental results demonstrate that our approach outperforms other supervised methods on two popular datasets and the learned term embeddings has better quality than existing term distributed representations with respect to hypernymy identification.

In natural language processing and information retrieval, the bag of words representation is used to implicitly represent the meaning of the text. Implicit semantics, however, are insufficient in supporting text or natural language based interfaces, which are adopted by an increasing number of applications. Indeed, in applications ranging from automatic ontology construction to question answering, explicit representation of semantics is starting to play a more prominent role. In this paper, we introduce the task of conceptual labeling (CL), which aims at generating a minimum set of conceptual labels that best summarize a bag of words. We draw the labels from a data driven semantic network that contains millions of highly connected concepts. The semantic network provides meaning to the concepts, and in turn, it provides meaning to the bag of words through the conceptual labels we generate. To achieve our goal, we use an information theoretic approach to trade-off the semantic coverage of a bag of words against the minimality of the output labels. Specifically, we use Minimum Description Length (MDL) as the criteria in selecting the best concepts. Our extensive experimental results demonstrate the effectiveness of our approach in representing the explicit semantics of a bag of words.