In light of recent advances in large language models (LLMs), the expectations for the next generation of virtual assistants include enhanced naturalness and adaptability across diverse usage scenarios. However, the creation of high-quality annotated data for Task-Oriented Dialog (TOD) is recognized to be slow and costly. To address these challenges, we introduce Task-Oriented Automatic Dialogs (TOAD), a novel and scalable TOD dataset along with its automatic generation pipeline. The TOAD dataset simulates realistic app context interaction and provide a variety of system response style options. Two aspects of system response styles are considered, verbosity level and users' expression mirroring. We benchmark TOAD on two response generation tasks and the results show that modelling more verbose or responses without user expression mirroring is more challenging.

Multi-lingual language models (LM), such as mBERT, XLM-R, mT5, mBART, have been remarkably successful in enabling natural language tasks in low-resource languages through cross-lingual transfer from high-resource ones. In this work, we try to better understand how such models, specifically mT5, transfer *any* linguistic and semantic knowledge across languages, even though no explicit cross-lingual signals are provided during pre-training. Rather, only unannotated texts from each language are presented to the model separately and independently of one another, and the model appears to implicitly learn cross-lingual connections. This raises several questions that motivate our study, such as: Are the cross-lingual connections between every language pair equally strong? What properties of source and target language impact the strength of cross-lingual transfer? Can we quantify the impact of those properties on the cross-lingual transfer? In our investigation, we analyze a pre-trained mT5 to discover the attributes of cross-lingual connections learned by the model. Through a statistical interpretation framework over 90 language pairs across three tasks, we show that transfer performance can be modeled by a few linguistic and data-derived features. These observations enable us to interpret cross-lingual understanding of the mT5 model. Through these observations, one can favorably choose the best source language for a task, and can anticipate its training data demands. A key finding of this work is that similarity of syntax, morphology and phonology are good predictors of cross-lingual transfer, significantly more than just the lexical similarity of languages. For a given language, we are able to predict zero-shot performance, that increases on a logarithmic scale with the number of few-shot target language data points.

Natural language understanding (NLU) and natural language generation (NLG) are two fundamental and related tasks in building task-oriented dialogue systems with opposite objectives: NLU tackles the transformation from natural language to formal representations, whereas NLG does the reverse. A key to success in either task is parallel training data which is expensive to obtain at a large scale. In this work, we propose a generative model which couples NLU and NLG through a shared latent variable. This approach allows us to explore both spaces of natural language and formal representations, and facilitates information sharing through the latent space to eventually benefit NLU and NLG. Our model achieves state-of-the-art performance on two dialogue datasets with both flat and tree-structured formal representations. We also show that the model can be trained in a semi-supervised fashion by utilising unlabelled data to boost its performance.

Teaching machines to accomplish tasks by conversing naturally with humans is challenging. Currently, developing task-oriented dialogue systems requires creating multiple components and typically this involves either a large amount of handcrafting, or acquiring costly labelled datasets to solve a statistical learning problem for each component. In this work we introduce a neural network-based text-in, text-out end-to-end trainable goal-oriented dialogue system along with a new way of collecting dialogue data based on a novel pipe-lined Wizard-of-Oz framework. This approach allows us to develop dialogue systems easily and without making too many assumptions about the task at hand. The results show that the model can converse with human subjects naturally whilst helping them to accomplish tasks in a restaurant search domain.

Recently a variety of LSTM-based conditional language models (LM) have been applied across a range of language generation tasks. In this work we study various model architectures and different ways to represent and aggregate the source information in an end-to-end neural dialogue system framework. A method called snapshot learning is also proposed to facilitate learning from supervised sequential signals by applying a companion cross-entropy objective function to the conditioning vector. The experimental and analytical results demonstrate firstly that competition occurs between the conditioning vector and the LM, and the differing architectures provide different trade-offs between the two. Secondly, the discriminative power and transparency of the conditioning vector is key to providing both model interpretability and better performance. Thirdly, snapshot learning leads to consistent performance improvements independent of which architecture is used.