Diffusion models are the state of the art in text-to-image generation, but their perceptual variability remains understudied. In this paper, we examine how prompts affect image variability in black-box diffusion-based models. We propose W1KP, a human-calibrated measure of variability in a set of images, bootstrapped from existing image-pair perceptual distances. Current datasets do not cover recent diffusion models, thus we curate three test sets for evaluation. Our best perceptual distance outperforms nine baselines by up to 18 points in accuracy, and our calibration matches graded human judgements 78% of the time. Using W1KP, we study prompt reusability and show that Imagen prompts can be reused for 10-50 random seeds before new images become too similar to already generated images, while Stable Diffusion XL and DALL-E 3 can be reused 50-200 times. Lastly, we analyze 56 linguistic features of real prompts, finding that the prompt's length, CLIP embedding norm, concreteness, and word senses influence variability most. As far as we are aware, we are the first to analyze diffusion variability from a visuolinguistic perspective. Our project page is at http://w1kp.com

Customer service is how companies interface with their customers. It can contribute heavily towards the overall customer satisfaction. However, high-quality service can become expensive, creating an incentive to make it as cost efficient as possible and prompting most companies to utilize AI-powered assistants, or "chat bots". On the other hand, human-to-human interaction is still desired by customers, especially when it comes to complex scenarios such as disputes and sensitive topics like bill payment. This raises the bar for customer service agents. They need to accurately understand the customer's question or concern, identify a solution that is acceptable yet feasible (and within the company's policy), all while handling multiple conversations at once. In this work, we introduce "Ask Me Anything" (AMA) as an add-on feature to an agent-facing customer service interface. AMA allows agents to ask questions to a large language model (LLM) on demand, as they are handling customer conversations -- the LLM provides accurate responses in real-time, reducing the amount of context switching the agent needs. In our internal experiments, we find that agents using AMA versus a traditional search experience spend approximately 10% fewer seconds per conversation containing a search, translating to millions of dollars of savings annually. Agents that used the AMA feature provided positive feedback nearly 80% of the time, demonstrating its usefulness as an AI-assisted feature for customer care.

Do large language models (LLMs) exhibit sociodemographic biases, even when they decline to respond? To bypass their refusal to "speak," we study this research question by probing contextualized embeddings and exploring whether this bias is encoded in its latent representations. We propose a logistic Bradley-Terry probe which predicts word pair preferences of LLMs from the words' hidden vectors. We first validate our probe on three pair preference tasks and thirteen LLMs, where we outperform the word embedding association test (WEAT), a standard approach in testing for implicit association, by a relative 27% in error rate. We also find that word pair preferences are best represented in the middle layers. Next, we transfer probes trained on harmless tasks (e.g., pick the larger number) to controversial ones (compare ethnicities) to examine biases in nationality, politics, religion, and gender. We observe substantial bias for all target classes: for instance, the Mistral model implicitly prefers Europe to Africa, Christianity to Judaism, and left-wing to right-wing politics, despite declining to answer. This suggests that instruction fine-tuning does not necessarily debias contextualized embeddings. Our codebase is at https://github.com/castorini/biasprobe.

Large language models (LLMs) exhibit positional bias in how they use context, which especially complicates listwise ranking. To address this, we propose permutation self-consistency, a form of self-consistency over ranking list outputs of black-box LLMs. Our key idea is to marginalize out different list orders in the prompt to produce an order-independent ranking with less positional bias. First, given some input prompt, we repeatedly shuffle the list in the prompt and pass it through the LLM while holding the instructions the same. Next, we aggregate the resulting sample of rankings by computing the central ranking closest in distance to all of them, marginalizing out prompt order biases in the process. Theoretically, we prove the robustness of our method, showing convergence to the true ranking in the presence of random perturbations. Empirically, on five list-ranking datasets in sorting and passage reranking, our approach improves scores from conventional inference by up to 7-18% for GPT-3.5 and 8-16% for LLaMA v2 (70B), surpassing the previous state of the art in passage reranking. Our code is at https://github.com/castorini/perm-sc.

Large-scale diffusion neural networks represent a substantial milestone in text-to-image generation, but they remain poorly understood, lacking interpretability analyses. In this paper, we perform a text-image attribution analysis on Stable Diffusion, a recently open-sourced model. To produce pixel-level attribution maps, we upscale and aggregate cross-attention word-pixel scores in the denoising subnetwork, naming our method DAAM. We evaluate its correctness by testing its semantic segmentation ability on nouns, as well as its generalized attribution quality on all parts of speech, rated by humans. We then apply DAAM to study the role of syntax in the pixel space, characterizing head--dependent heat map interaction patterns for ten common dependency relations. Finally, we study several semantic phenomena using DAAM, with a focus on feature entanglement, where we find that cohyponyms worsen generation quality and descriptive adjectives attend too broadly. To our knowledge, we are the first to interpret large diffusion models from a visuolinguistic perspective, which enables future lines of research. Our code is at https://github.com/castorini/daam.

End-to-end automatic speech recognition systems represent the state of the art, but they rely on thousands of hours of manually annotated speech for training, as well as heavyweight computation for inference. Of course, this impedes commercialization since most companies lack vast human and computational resources. In this paper, we explore training and deploying an ASR system in the label-scarce, compute-limited setting. To reduce human labor, we use a third-party ASR system as a weak supervision source, supplemented with labeling functions derived from implicit user feedback. To accelerate inference, we propose to route production-time queries across a pool of CUDA graphs of varying input lengths, the distribution of which best matches the traffic's. Compared to our third-party ASR, we achieve a relative improvement in word-error rate of 8% and a speedup of 600%. Our system, called SpeechNet, currently serves 12 million queries per day on our voice-enabled smart television. To our knowledge, this is the first time a large-scale, Wav2vec-based deployment has been described in the academic literature.