The stand-allocation system (SAS) is an AI application developed for the Hong Kong International Airport (HKIA) at Chek Lap Kok. The system ensures a high standard of quality in customer service, airport safety, and use of stand resources. This article describes our experience in developing an AI system using standard off-the-shelf software components. SAS is an example of how development methodologies used to construct modern AI applications have become fully inline with mainstream practices.

In addition, to cope with conflicts caused by changes in actual operations, the airport authority also needs to make real-time problem-solving decisions on stand reassignments. the Hong Kong International Airport The stand-allocation system ( Figure world's busiest international airports in terms 1 is a snapshot of the The Although there were some initial hitches when system is installed and used in the Airport the new airport opened on 6 July 1998, operations Control Center (ACC), which is located in the quickly returned to normal within a control tower. Within a month, operational statistics management, and reactive scheduling capabilities surpassed those of the old airport--80 for stand management. The system supports percent of all flights were on time or within 15 concurrent use by multiple operators in minutes of schedule, all passengers cleared nonstop 24-hour-a-day operations because immigration within 15 minutes, and average HKIA is a 24-hour airport. Typically, a human operator must have several years of experience to acquire enough knowledge about airport operations before he/she can produce a "good" quality stand-assignment plan. Generating an allocation plan manually not only requires a highly experienced individual but is also very time consuming because it requires balancing many objectives against many possible alternatives.