This paper presents an integrated algorithmic framework for minimising product delivery costs in e-commerce (known as the cost-to-serve or C2S). One of the major challenges in e-commerce is the large volume of spatio-temporally diverse orders from multiple customers, each of which has to be fulfilled from one of several warehouses using a fleet of vehicles. This results in two levels of decision-making: (i) selection of a fulfillment node for each order (including the option of deferral to a future time), and then (ii) routing of vehicles (each of which can carry multiple orders originating from the same warehouse). We propose an approach that combines graph neural networks and reinforcement learning to train the node selection and vehicle routing agents. We include real-world constraints such as warehouse inventory capacity, vehicle characteristics such as travel times, service times, carrying capacity, and customer constraints including time windows for delivery. The complexity of this problem arises from the fact that outcomes (rewards) are driven both by the fulfillment node mapping as well as the routing algorithms, and are spatio-temporally distributed. Our experiments show that this algorithmic pipeline outperforms pure heuristic policies.

We consider the inventory management problem, where the goal is to balance conflicting objectives such as availability and wastage of a large range of products in a store. We propose a reinforcement learning (RL) approach that utilises General Value Functions (GVFs) to derive domain-backed inventory replenishment policies. The inventory replenishment decisions are modelled as a sequential decision making problem, which is challenging due to uncertain demand and the existence of aggregate (cross-product) constraints. In existing literature, GVFs have primarily been used for auxiliary task learning. We use this capability to train GVFs on domain-critical characteristics such as prediction of stock-out probability and wastage quantity. Using this domain expertise for more effective exploration, we train an RL agent to compute the inventory replenishment quantities for a large range of products (up to 6000 in the reported experiments), which share aggregate constraints such as the total weight/volume per delivery. Additionally, we show that the GVF predictions can be used to provide additional domain-backed insights into the decisions proposed by the RL agent. Finally, since the environment dynamics are fully transferred, the trained GVFs can be used for faster adaptation to vastly different business objectives (for example, due to the start of a promotional period or due to deployment in a new customer environment).

Improving sample efficiency is a key challenge in reinforcement learning, especially in environments with large state spaces and sparse rewards. In literature, this is resolved either through the use of auxiliary tasks (subgoals) or through clever exploration strategies. Exploration methods have been used to sample better trajectories in large environments while auxiliary tasks have been incorporated where the reward is sparse. However, few studies have attempted to tackle both large scale and reward sparsity at the same time. This paper explores the idea of combining exploration with auxiliary task learning using General Value Functions (GVFs) and a directed exploration strategy. We present a way to learn value functions which can be used to sample actions and provide directed exploration. Experiments on navigation tasks with varying grid sizes demonstrate the performance advantages over several competitive baselines.

Pommerman is a hybrid cooperative/adversarial multi-agent environment, with challenging characteristics in terms of partial observability, limited or no communication, sparse and delayed rewards, and restrictive computational time limits. This makes it a challenging environment for reinforcement learning (RL) approaches. In this paper, we focus on developing a curriculum for learning a robust and promising policy in a constrained computational budget of 100,000 games, starting from a fixed base policy (which is itself trained to imitate a noisy expert policy). All RL algorithms starting from the base policy use vanilla proximal-policy optimization (PPO) with the same reward function, and the only difference between their training is the mix and sequence of opponent policies. One expects that beginning training with simpler opponents and then gradually increasing the opponent difficulty will facilitate faster learning, leading to more robust policies compared against a baseline where all available opponent policies are introduced from the start. We test this hypothesis and show that within constrained computational budgets, it is in fact better to "learn in the school of hard knocks", i.e., against all available opponent policies nearly from the start. We also include ablation studies where we study the effect of modifying the base environment properties of ammo and bomb blast strength on the agent performance.