Attention-based contextual biasing approaches have shown significant improvements in the recognition of generic and/or personal rare-words in End-to-End Automatic Speech Recognition (E2E ASR) systems like neural transducers. These approaches employ cross-attention to bias the model towards specific contextual entities injected as bias-phrases to the model. Prior approaches typically relied on subword encoders for encoding the bias phrases. However, subword tokenizations are coarse and fail to capture granular pronunciation information which is crucial for biasing based on acoustic similarity. In this work, we propose to use lightweight character representations to encode fine-grained pronunciation features to improve contextual biasing guided by acoustic similarity between the audio and the contextual entities (termed acoustic biasing). We further integrate pretrained neural language model (NLM) based encoders to encode the utterance's semantic context along with contextual entities to perform biasing informed by the utterance's semantic context (termed semantic biasing). Experiments using a Conformer Transducer model on the Librispeech dataset show a 4.62% - 9.26% relative WER improvement on different biasing list sizes over the baseline contextual model when incorporating our proposed acoustic and semantic biasing approach. On a large-scale in-house dataset, we observe 7.91% relative WER improvement compared to our baseline model. On tail utterances, the improvements are even more pronounced with 36.80% and 23.40% relative WER improvements on Librispeech rare words and an in-house testset respectively.

Personalization in multi-turn dialogs has been a long standing challenge for end-to-end automatic speech recognition (E2E ASR) models. Recent work on contextual adapters has tackled rare word recognition using user catalogs. This adaptation, however, does not incorporate an important cue, the dialog act, which is available in a multi-turn dialog scenario. In this work, we propose a dialog act guided contextual adapter network. Specifically, it leverages dialog acts to select the most relevant user catalogs and creates queries based on both -- the audio as well as the semantic relationship between the carrier phrase and user catalogs to better guide the contextual biasing. On industrial voice assistant datasets, our model outperforms both the baselines - dialog act encoder-only model, and the contextual adaptation, leading to the most improvement over the no-context model: 58% average relative word error rate reduction (WERR) in the multi-turn dialog scenario, in comparison to the prior-art contextual adapter, which has achieved 39% WERR over the no-context model.

Recent years have seen significant advances in end-to-end (E2E) spoken language understanding (SLU) systems, which directly predict intents and slots from spoken audio. While dialogue history has been exploited to improve conventional text-based natural language understanding systems, current E2E SLU approaches have not yet incorporated such critical contextual signals in multi-turn and task-oriented dialogues. In this work, we propose a contextual E2E SLU model architecture that uses a multi-head attention mechanism over encoded previous utterances and dialogue acts (actions taken by the voice assistant) of a multi-turn dialogue. We detail alternative methods to integrate these contexts into the state-ofthe-art recurrent and transformer-based models. When applied to a large de-identified dataset of utterances collected by a voice assistant, our method reduces average word and semantic error rates by 10.8% and 12.6%, respectively. We also present results on a publicly available dataset and show that our method significantly improves performance over a noncontextual baseline

In this paper, we propose and experiment with techniques for extreme compression of neural natural language understanding (NLU) models, making them suitable for execution on resource-constrained devices. We propose a task-aware, end-to-end compression approach that performs word-embedding compression jointly with NLU task learning. We show our results on a large-scale, commercial NLU system trained on a varied set of intents with huge vocabulary sizes. Our approach outperforms a range of baselines and achieves a compression rate of 97.4% with less than 3.7% degradation in predictive performance. Our analysis indicates that the signal from the downstream task is important for effective compression with minimal degradation in performance.

To perform tasks specified by natural language instructions, autonomous agents need to extract semantically meaningful representations of language and map it to visual elements and actions in the environment. This problem is called task-oriented language grounding. We propose an end-to-end trainable neural architecture for task-oriented language grounding in 3D environments which assumes no prior linguistic or perceptual knowledge and requires only raw pixels from the environment and the natural language instruction as input. The proposed model combines the image and text representations using a Gated-Attention mechanism and learns a policy to execute the natural language instruction using standard reinforcement and imitation learning methods. We show the effectiveness of the proposed model on unseen instructions as well as unseen maps, both quantitatively and qualitatively. We also introduce a novel environment based on a 3D game engine to simulate the challenges of task-oriented language grounding over a rich set of instructions and environment states.

To perform tasks specified by natural language instructions, autonomous agents need to extract semantically meaningful representations of language and map it to visual elements and actions in the environment. This problem is called task-oriented language grounding. We propose an end-to-end trainable neural architecture for task-oriented language grounding in 3D environments which assumes no prior linguistic or perceptual knowledge and requires only raw pixels from the environment and the natural language instruction as input. The proposed model combines the image and text representations using a Gated-Attention mechanism and learns a policy to execute the natural language instruction using standard reinforcement and imitation learning methods. We show the effectiveness of the proposed model on unseen instructions as well as unseen maps, both quantitatively and qualitatively. We also introduce a novel environment based on a 3D game engine to simulate the challenges of task-oriented language grounding over a rich set of instructions and environment states.

Online “notice and choice” is an essential concept in the US FTC’s Fair Information Practice Principles. Privacy laws based on these principles include requirements for providing notice about data practices and allowing individuals to exercise control over those practices. Internet users need control over privacy, but their options are hidden in long privacy policies which are cumbersome to read and understand. In this paper, we describe several approaches to automatically extract choice instances from privacy policy documents using natural language processing and machine learning techniques. We define a choice instance as a statement in a privacy policy that indicates the user has discretion over the collection, use, sharing, or retention of their data. We describe supervised machine learning approaches for automatically extracting instances containing opt-out hyperlinks and evaluate the proposed methods using the OPP-115 Corpus, a dataset of annotated privacy policies. Extracting information about privacy choices and controls enables the development of concise and usable interfaces to help Internet users better understand the choices offered by online services. The focus of this paper, however, is to describe such methods to automatically extract useful opt-out hyperlinks from privacy policies.