This work presents a framework for multi-robot tour guidance in a partially known environment with uncertainty, such as a museum. A simultaneous matching and routing problem (SMRP) is formulated to match the humans with robot guides according to their requested places of interest (POIs) and generate the routes for the robots according to uncertain time estimation. A large neighborhood search algorithm is developed to efficiently find sub-optimal low-cost solutions for the SMRP. The scalability and optimality of the multi-robot planner are evaluated computationally. The largest case tested involves 50 robots, 250 humans, and 50 POIs. A photo-realistic multi-robot simulation was developed to verify the tour guiding performance in an uncertain indoor environment.

This paper develops a stochastic programming framework for multi-agent systems where task decomposition, assignment, and scheduling problems are simultaneously optimized. The framework can be applied to heterogeneous mobile robot teams with distributed sub-tasks. Examples include pandemic robotic service coordination, explore and rescue, and delivery systems with heterogeneous vehicles. Due to their inherent flexibility and robustness, multi-agent systems are applied in a growing range of real-world problems that involve heterogeneous tasks and uncertain information. Most previous works assume one fixed way to decompose a task into roles that can later be assigned to the agents. This assumption is not valid for a complex task where the roles can vary and multiple decomposition structures exist. Meanwhile, it is unclear how uncertainties in task requirements and agent capabilities can be systematically quantified and optimized under a multi-agent system setting. A representation for complex tasks is proposed: agent capabilities are represented as a vector of random distributions, and task requirements are verified by a generalizable binary function. The conditional value at risk (CVaR) is chosen as a metric in the objective function to generate robust plans. An efficient algorithm is described to solve the model, and the whole framework is evaluated in two different practical test cases: capture-the-flag and robotic service coordination during a pandemic (e.g., COVID-19). Results demonstrate that the framework is generalizable, scalable up to 140 agents and 40 tasks for the example test cases, and provides low-cost plans that ensure a high probability of success.