Scaling architectures have been proven effective for improving Scene Text Recognition (STR), but the individual contribution of vision encoder and text decoder scaling remain under-explored. In this work, we present an in-depth empirical analysis and demonstrate that, contrary to previous observations, scaling the decoder yields significant performance gains, always exceeding those achieved by encoder scaling alone. We also identify label noise as a key challenge in STR, particularly in real-world data, which can limit the effectiveness of STR models. To address this, we propose Cloze Self-Distillation (CSD), a method that mitigates label noise by distilling a student model from context-aware soft predictions and pseudolabels generated by a teacher model. Additionally, we enhance the decoder architecture by introducing differential cross-attention for STR. Our methodology achieves state-of-the-art performance on 10 out of 11 benchmarks using only real data, while significantly reducing the parameter size and computational costs.

Measuring user satisfaction level is a challenging task, and a critical component in developing large-scale conversational agent systems serving the needs of real users. An widely used approach to tackle this is to collect human annotation data and use them for evaluation or modeling. Human annotation based approaches are easier to control, but hard to scale. A novel alternative approach is to collect user's direct feedback via a feedback elicitation system embedded to the conversational agent system, and use the collected user feedback to train a machine-learned model for generalization. User feedback is the best proxy for user satisfaction, but is not available for some ineligible intents and certain situations. Thus, these two types of approaches are complementary to each other. In this work, we tackle the user satisfaction assessment problem with a hybrid approach that fuses explicit user feedback, user satisfaction predictions inferred by two machine-learned models, one trained on user feedback data and the other human annotation data. The hybrid approach is based on a waterfall policy, and the experimental results with Amazon Alexa's large-scale datasets show significant improvements in inferring user satisfaction. A detailed hybrid architecture, an in-depth analysis on user feedback data, and an algorithm that generates data sets to properly simulate the live traffic are presented in this paper.