Modern machine learning produces models that are impossible for users or developers to fully understand -- raising concerns about trust, oversight and human dignity. Transparency and explainability methods aim to provide some help in understanding models, but it remains challenging for developers to design explanations that are understandable to target users and effective for their purpose. Emerging guidelines and regulations set goals but may not provide effective actionable guidance to developers. In a controlled experiment with 124 participants, we investigate whether and how specific forms of policy guidance help developers design explanations for an ML-powered screening tool for diabetic retinopathy. Contrary to our expectations, we found that participants across the board struggled to produce quality explanations, comply with the provided policy requirements for explainability, and provide evidence of compliance. We posit that participant noncompliance is in part due to a failure to imagine and anticipate the needs of their audience, particularly non-technical stakeholders. Drawing on cognitive process theory and the sociological imagination to contextualize participants' failure, we recommend educational interventions.

Large Language Models (LLMs) are increasingly embedded into software products across diverse industries, enhancing user experiences, but at the same time introducing numerous challenges for developers. Unique characteristics of LLMs force developers, who are accustomed to traditional software development and evaluation, out of their comfort zones as the LLM components shatter standard assumptions about software systems. This study explores the emerging solutions that software developers are adopting to navigate the encountered challenges. Leveraging a mixed-method research, including 26 interviews and a survey with 332 responses, the study identifies 19 emerging solutions regarding quality assurance that practitioners across several product teams at Microsoft are exploring. The findings provide valuable insights that can guide the development and evaluation of LLM-based products more broadly in the face of these challenges.

Incorporating machine learning (ML) components into software products raises new software-engineering challenges and exacerbates existing challenges. Many researchers have invested significant effort in understanding the challenges of industry practitioners working on building products with ML components, through interviews and surveys with practitioners. With the intention to aggregate and present their collective findings, we conduct a meta-summary study: We collect 50 relevant papers that together interacted with over 4758 practitioners using guidelines for systematic literature reviews. We then collected, grouped, and organized the over 500 mentions of challenges within those papers. We highlight the most commonly reported challenges and hope this meta-summary will be a useful resource for the research community to prioritize research and education in this field.

The documentation practice for machine-learned (ML) models often falls short of established practices for traditional software, which impedes model accountability and inadvertently abets inappropriate or misuse of models. Recently, model cards, a proposal for model documentation, have attracted notable attention, but their impact on the actual practice is unclear. In this work, we systematically study the model documentation in the field and investigate how to encourage more responsible and accountable documentation practice. Our analysis of publicly available model cards reveals a substantial gap between the proposal and the practice. We then design a tool named DocML aiming to (1) nudge the data scientists to comply with the model cards proposal during the model development, especially the sections related to ethics, and (2) assess and manage the documentation quality. A lab study reveals the benefit of our tool towards long-term documentation quality and accountability.