In task-oriented conversational AI evaluation, unsupervised methods poorly correlate with human judgments, and supervised approaches lack generalization. Recent advances in large language models (LLMs) show robust zeroshot and few-shot capabilities across NLP tasks. This paper explores using LLMs for automated dialogue quality evaluation, experimenting with various configurations on public and proprietary datasets. Manipulating factors such as model size, in-context examples, and selection techniques, we examine "chain-of-thought" (CoT) reasoning and label extraction procedures. Our results show that (1) larger models yield more accurate dialogue labels; (2) algorithmic selection of in-context examples outperforms random selection; (3) CoT reasoning where an LLM is asked to provide justifications before outputting final labels improves performance; and (4) fine-tuned LLMs outperform out-of-the-box ones. Our results indicate that LLMs that are suitably fine-tuned and have sufficient reasoning capabilities can be leveraged for automated dialogue evaluation.

We present MeetDot, a videoconferencing system with live translation captions overlaid on screen. The system aims to facilitate conversation between people who speak different languages, thereby reducing communication barriers between multilingual participants. Currently, our system supports speech and captions in 4 languages and combines automatic speech recognition (ASR) and machine translation (MT) in a cascade. We use the re-translation strategy to translate the streamed speech, resulting in caption flicker. Additionally, our system has very strict latency requirements to have acceptable call quality. We implement several features to enhance user experience and reduce their cognitive load, such as smooth scrolling captions and reducing caption flicker. The modular architecture allows us to integrate different ASR and MT services in our backend. Our system provides an integrated evaluation suite to optimize key intrinsic evaluation metrics such as accuracy, latency and erasure. Finally, we present an innovative cross-lingual word-guessing game as an extrinsic evaluation metric to measure end-to-end system performance. We plan to make our system open-source for research purposes.