Realizing the vision of using AI agents to automate critical IT tasks depends on the ability to measure and understand effectiveness of proposed solutions. We introduce ITBench, a framework that offers a systematic methodology for benchmarking AI agents to address real-world IT automation tasks. Our initial release targets three key areas: Site Reliability Engineering (SRE), Compliance and Security Operations (CISO), and Financial Operations (FinOps). The design enables AI researchers to understand the challenges and opportunities of AI agents for IT automation with push-button workflows and interpretable metrics. ITBench includes an initial set of 94 real-world scenarios, which can be easily extended by community contributions. Our results show that agents powered by state-of-the-art models resolve only 13.8% of SRE scenarios, 25.2% of CISO scenarios, and 0% of FinOps scenarios. We expect ITBench to be a key enabler of AI-driven IT automation that is correct, safe, and fast.

Neural networks are known to model statistical interactions, but they entangle the interactions at intermediate hidden layers for shared representation learning. We propose a framework, Neural Interaction Transparency (NIT), that disentangles the shared learning across different interactions to obtain their intrinsic lower-order and interpretable structure. This is done through a novel regularizer that directly penalizes interaction order. We show that disentangling interactions reduces a feedforward neural network to a generalized additive model with interactions, which can lead to transparent models that perform comparably to the state-of-the-art models. NIT is also flexible and efficient; it can learn generalized additive models with maximum $K$-order interactions by training only $O(1)$ models.

Neural networks are known to model statistical interactions, but they entangle the interactions at intermediate hidden layers for shared representation learning. We propose a framework, Neural Interaction Transparency (NIT), that disentangles the shared learning across different interactions to obtain their intrinsic lower-order and interpretable structure. This is done through a novel regularizer that directly penalizes interaction order. We show that disentangling interactions reduces a feedforward neural network to a generalized additive model with interactions, which can lead to transparent models that perform comparably to the state-of-the-art models. NIT is also flexible and efficient; it can learn generalized additive models with maximum $K$-order interactions by training only $O(1)$ models.

Neural networks are known to model statistical interactions, but they entangle the interactions at intermediate hidden layers for shared representation learning. We propose a framework, Neural Interaction Transparency (NIT), that disentangles the shared learning across different interactions to obtain their intrinsic lower-order and interpretable structure. This is done through a novel regularizer that directly penalizes interaction order. We show that disentangling interactions reduces a feedforward neural network to a generalized additive model with interactions, which can lead to transparent models that perform comparably to the state-of-the-art models. NIT is also flexible and efficient; it can learn generalized additive models with maximum $K$-order interactions by training only $O(1)$ models.