The interaction and collaboration between humans and multiple robots represent a novel field of research known as human multi-robot systems. Adequately designed systems within this field allow teams composed of both humans and robots to work together effectively on tasks such as monitoring, exploration, and search and rescue operations. This paper presents a deep reinforcement learning-based affective workload allocation controller specifically for multi-human multi-robot teams. The proposed controller can dynamically reallocate workloads based on the performance of the operators during collaborative missions with multi-robot systems. The operators' performances are evaluated through the scores of a self-reported questionnaire (i.e., subjective measurement) and the results of a deep learning-based cognitive workload prediction algorithm that uses physiological and behavioral data (i.e., objective measurement). To evaluate the effectiveness of the proposed controller, we use a multi-human multi-robot CCTV monitoring task as an example and carry out comprehensive real-world experiments with 32 human subjects for both quantitative measurement and qualitative analysis. Our results demonstrate the performance and effectiveness of the proposed controller and highlight the importance of incorporating both subjective and objective measurements of the operators' cognitive workload as well as seeking consent for workload transitions, to enhance the performance of multi-human multi-robot teams.

Multi-human multi-robot (MH-MR) systems have the ability to combine the potential advantages of robotic systems with those of having humans in the loop. Robotic systems contribute precision performance and long operation on repetitive tasks without tiring, while humans in the loop improve situational awareness and enhance decision-making abilities. A system's ability to adapt allocated workload to changing conditions and the performance of each individual (human and robot) during the mission is vital to maintaining overall system performance. Previous works from literature including market-based and optimization approaches have attempted to address the task/workload allocation problem with focus on maximizing the system output without regarding individual agent conditions, lacking in real-time processing and have mostly focused exclusively on multi-robot systems. Given the variety of possible combination of teams (autonomous robots and human-operated robots: any number of human operators operating any number of robots at a time) and the operational scale of MH-MR systems, development of a generalized framework of workload allocation has been a particularly challenging task. In this paper, we present such a framework for independent homogeneous missions, capable of adaptively allocating the system workload in relation to health conditions and work performances of human-operated and autonomous robots in real-time. The framework consists of removable modular function blocks ensuring its applicability to different MH-MR scenarios. A new workload transition function block ensures smooth transition without the workload change having adverse effects on individual agents. The effectiveness and scalability of the system's workload adaptability is validated by experiments applying the proposed framework in a MH-MR patrolling scenario with changing human and robot condition, and failing robots.