Relation Extraction (RE) serves as a crucial technology for transforming unstructured text into structured information, especially within the framework of Knowledge Graph development. Its importance is emphasized by its essential role in various downstream tasks. Besides the conventional RE methods which are based on neural networks and pre-trained language models, large language models (LLMs) are also utilized in the research field of RE. However, on low-resource languages (LRLs), both conventional RE methods and LLM-based methods perform poorly on RE due to the data scarcity issues. To this end, this paper constructs low-resource relation extraction datasets in 10 LRLs in three regions (Central Asia, Southeast Asia and Middle East). The corpora are constructed by translating the original publicly available English RE datasets (NYT10, FewRel and CrossRE) using an effective multilingual machine translation. Then, we use the language perplexity (PPL) to filter out the low-quality data from the translated datasets. Finally, we conduct an empirical study and validate the performance of several open-source LLMs on these generated LRL RE datasets.

Semantic Retrieval (SR) has become an indispensable part of the FAQ system in the task-oriented question-answering (QA) dialogue scenario. The demands for a cross-lingual smart-customer-service system for an e-commerce platform or some particular business conditions have been increasing recently. Most previous studies exploit cross-lingual pre-trained models (PTMs) for multi-lingual knowledge retrieval directly, while some others also leverage the continual pre-training before fine-tuning PTMs on the downstream tasks. However, no matter which schema is used, the previous work ignores to inform PTMs of some features of the downstream task, i.e. train their PTMs without providing any signals related to SR. To this end, in this work, we propose an Alternative Cross-lingual PTM for SR via code-switching. We are the first to utilize the code-switching approach for cross-lingual SR. Besides, we introduce the novel code-switched continual pre-training instead of directly using the PTMs on the SR tasks. The experimental results show that our proposed approach consistently outperforms the previous SOTA methods on SR and semantic textual similarity (STS) tasks with three business corpora and four open datasets in 20+ languages.

Large language models (LLMs) have demonstrated promising potential in various downstream tasks, including machine translation. However, prior work on LLM-based machine translation has mainly focused on better utilizing training data, demonstrations, or pre-defined and universal knowledge to improve performance, with a lack of consideration of decision-making like human translators. In this paper, we incorporate Thinker with the Drift-Diffusion Model (Thinker-DDM) to address this issue. We then redefine the Drift-Diffusion process to emulate human translators' dynamic decision-making under constrained resources. We conduct extensive experiments under the high-resource, low-resource, and commonsense translation settings using the WMT22 and CommonMT datasets, in which Thinker-DDM outperforms baselines in the first two scenarios. We also perform additional analysis and evaluation on commonsense translation to illustrate the high effectiveness and efficacy of the proposed method.

Customer reviews usually contain much information about one's online shopping experience. While positive reviews are beneficial to the stores, negative ones will largely influence consumers' decision and may lead to a decline in sales. Therefore, it is of vital importance to carefully and persuasively reply to each negative review and minimize its disadvantageous effect. Recent studies consider leveraging generation models to help the sellers respond. However, this problem is not well-addressed as the reviews may contain multiple aspects of issues which should be resolved accordingly and persuasively. In this work, we propose a Multi-Source Multi-Aspect Attentive Generation model for persuasive response generation. Various sources of information are appropriately obtained and leveraged by the proposed model for generating more informative and persuasive responses. A multi-aspect attentive network is proposed to automatically attend to different aspects in a review and ensure most of the issues are tackled. Extensive experiments on two real-world datasets, demonstrate that our approach outperforms the state-of-the-art methods and online tests prove that our deployed system significantly enhances the efficiency of the stores' dealing with negative reviews.