In this work, we introduce EMMA-500, a large-scale multilingual language model continue-trained on texts across 546 languages designed for enhanced multilingual performance, focusing on improving language coverage for low-resource languages. To facilitate continual pre-training, we compile the MaLA corpus, a comprehensive multilingual dataset enriched with curated datasets across diverse domains. Leveraging this corpus, we conduct extensive continual pre-training of the Llama 2 7B model, resulting in EMMA-500, which demonstrates robust performance across a wide collection of benchmarks, including a comprehensive set of multilingual tasks and PolyWrite, an open-ended generation benchmark developed in this study. Our results highlight the effectiveness of continual pre-training in expanding large language models' language capacity, particularly for underrepresented languages, demonstrating significant gains in cross-lingual transfer, task generalization, and language adaptability.

Domain-specific text classification faces the challenge of scarce labeled data due to the high cost of manual labeling. Prompt-learning, known for its efficiency in few-shot scenarios, is proposed as an alternative to traditional fine-tuning methods. And besides, although large language models (LLMs) have gained prominence, small language models (SLMs, with under 1B parameters) offer significant customizability, adaptability, and cost-effectiveness for domain-specific tasks, given industry constraints. In this study, we investigate the potential of SLMs combined with prompt-learning paradigm for domain-specific text classification, specifically within customer-agent interactions in retail. Our evaluations show that, in few-shot settings when prompt-based model fine-tuning is possible, T5-base, a typical SLM with 220M parameters, achieve approximately 75% accuracy with limited labeled data (up to 15% of full data), which shows great potentials of SLMs with prompt-learning. Based on this, We further validate the effectiveness of active few-shot sampling and the ensemble strategy in the prompt-learning pipeline that contribute to a remarkable performance gain. Besides, in zero-shot settings with a fixed model, we underscore a pivotal observation that, although the GPT-3.5-turbo equipped with around 154B parameters garners an accuracy of 55.16%, the power of well designed prompts becomes evident when the FLAN-T5-large, a model with a mere 0.5% of GPT-3.5-turbo's parameters, achieves an accuracy exceeding 31% with the optimized prompt, a leap from its sub-18% performance with an unoptimized one. Our findings underscore the promise of prompt-learning in classification tasks with SLMs, emphasizing the benefits of active few-shot sampling, and ensemble strategies in few-shot settings, and the importance of prompt engineering in zero-shot settings.