A key component of building safe and reliable language models is enabling the models to appropriately refuse to follow certain instructions or answer certain questions. We may want models to output refusal messages for various categories of user queries, for example, ill-posed questions, instructions for committing illegal acts, or queries which require information past the model's knowledge horizon. Engineering models that refuse to answer such questions is complicated by the fact that an individual may want their model to exhibit varying levels of sensitivity for refusing queries of various categories, and different users may want different refusal rates. The current default approach involves training multiple models with varying proportions of refusal messages from each category to achieve the desired refusal rates, which is computationally expensive and may require training a new model to accommodate each user's desired preference over refusal rates. To address these challenges, we propose refusal tokens, one such token for each refusal category or a single refusal token, which are prepended to the model's responses during training. We then show how to increase or decrease the probability of generating the refusal token for each category during inference to steer the model's refusal behavior. Refusal tokens enable controlling a single model's refusal rates without the need of any further fine-tuning, but only by selectively intervening during generation.

Very deep CNNs achieve state-of-the-art results in both computer vision and speech recognition, but are difficult to train. The most popular way to train very deep CNNs is to use shortcut connections (SC) together with batch normalization (BN). Inspired by Self-Normalizing Neural Networks, we propose the self-normalizing deep CNN (SNDCNN) based acoustic model topology, by removing the SC/BN and replacing the typical RELU activations with scaled exponential linear unit (SELU) in ResNet-50. SELU activations make the network self-normalizing and remove the need for both shortcut connections and batch normalization. Compared to ResNet-50, we can achieve the same or lower word error rate (WER) while at the same time improving both training and inference speed by 60%-80%. We also explore other model inference optimizations to further reduce latency for production use.