One of the challenges faced by conversational agents is their inability to identify unstated presumptions of their users' commands, a task trivial for humans due to their common sense. In this paper, we propose a zero-shot commonsense reasoning system for conversational agents in an attempt to achieve this. Our reasoner uncovers unstated presumptions from user commands satisfying a general template of if-(state), then-(action), because-(goal). Our reasoner uses a state-of-the-art transformer-based generative commonsense knowledge base (KB) as its source of background knowledge for reasoning. We propose a novel and iterative knowledge query mechanism to extract multi-hop reasoning chains from the neural KB which uses symbolic logic rules to significantly reduce the search space. Similar to any KBs gathered to date, our commonsense KB is prone to missing knowledge. Therefore, we propose to conversationally elicit the missing knowledge from human users with our novel dynamic question generation strategy, which generates and presents contextualized queries to human users. We evaluate the model with a user study with human users that achieves a 35% higher success rate compared to SOTA.

One aspect of human commonsense reasoning is the ability to make presumptions about daily experiences, activities and social interactions with others. We propose a new commonsense reasoning benchmark where the task is to uncover commonsense presumptions implied by imprecisely stated natural language commands in the form of if-then-because statements. For example, in the command "If it snows at night then wake me up early because I don't want to be late for work" the speaker relies on commonsense reasoning of the listener to infer the implicit presumption that it must snow enough to cause traffic slowdowns. Such if-then-because commands are particularly important when users instruct conversational agents. We release a benchmark data set for this task, collected from humans and annotated with commonsense presumptions. We develop a neuro-symbolic theorem prover that extracts multi-hop reasoning chains and apply it to this problem. We further develop an interactive conversational framework that evokes commonsense knowledge from humans for completing reasoning chains.